Wantagh, NY 11793
Results-focused business professional offering over 25 years of office experience, specializing in administrative work, customer service, office management and insurance claims. Accustomed to addressing the changing needs of an office and supporting colleagues with excellent organizational skills. Possess strong multi-tasking skills with ability to simultaneously manage various projects and schedules. ᅳ
Arty’s Sprinkler Service & Installation Inc.
March 2012-March 2018, East Meadow, NY
-Coordinated and scheduled service appointments and project requests for a client base of 4,000+ customers and 20+ employees.
-Supervised, directed and delegated workflow to appropriate office staff and field technicians.
-Assisted in answering incoming calls (average 150/day) implementing problem solving skills to ensure quality service and address and resolve all customer and employee issues.
-Increased efficiency and profitability by developing a paperless environment with an online system to manage data, customer profiles, schedule and route appointments, and integrate processes.
-Responsible for daily, weekly, and monthly account activities including timely and accurate accounts payable, accounts receivable, payroll, bank reconciliation of all corporate accounts, cash receipts, disbursements, invoicing, and preparation of daily bank deposits. State Farm Insurance
January 1993-February 2012, New Hyde Park, NY
-Handled all aspects of complex No Fault, Bodily Injury and Total Loss Property Damage claims, including investigation, negotiation, settlement and litigation.
-Managed high volume inventories in all coverages, while maintaining high levels of customer service.
- Investigated questionable claims referred to the Special Investigative Unit, which included securing statements from all parties involved, scene investigations and database research.
-Participated and attended trials and arbitrations with policyholders and defense counsel.
Brooklyn College / B achelor of Arts in Psychology January 1993, Brooklyn, NY
-Minor in Business
-Graduated Cum Laude
-Proficient in Microsoft Office including Word, Excel and Outlook and Wintac Business Systems