Experience : 1 Year of experience in US Auto Finance Industry
Designation : Customer Support Professional
Company : SITEL INDIA PVT LTD
Duration : October, 2017 –Till Date
This project includes confiscation of vehicles GMAC (GENERAL MOTORS ACCEPTANCE CORPORATION) (USA).GMAC after reminding the customers to pay the instalments will take appropriate measures to collect the instalments from the customers. These investigative agencies are termed as VENDORS, who trace out the customer and confiscate the vehicle, shift the vehicle to their or GMAC go-down, as instructed. In other words these agencies act upon the request and on behalf of the GMAC.
Review and verify invoice and check request. Enter and upload invoice into system. Maintained tracking of invoice record. Maintaining day to day Transaction. Posting the charges into vendors & customers accounts
During this 1 year period I handled different position and responsibilities.
Customer Support Professional (October 2017-Present)- In this role I also manage the Transactions simultaneously doing the additional work.
Providing floor support to the new Team members and auditing their transactions.
Responding to the escalation and maintain a track of it for future purpose. Analysis and publishing the accuracy of the team members.
Access to sensitive and confidential information of the customers and making note of the issue and reporting/reverting back to state side partners.
Completing month end reports and analysing it and reporting to the managers about the volumes trend and prediction.
Accomplishments and Rewards:
Got the opportunity to suggest New Backtracking Techniques for the transactions completed daily.
Consistent Top performer with 100% accuracy in the process resulted in top line increments.
Above and beyond award for exceeding the targets and maintaining consistently.
Best Customer Service Professional for the months of Feb 2018, July 2018.
Reaching Shining Star for the process awards for 1st quarterly year (Q1-2018)
Professional Skills Set:
Knowledge in MS Office
Feasible to work in any process and also quick learner
Always believe in team bonding and team work and ready to lead the team.
Adept to adapt in any situation and energetic self-starter who is flexible, organized, conscientious, proactive, and detail-oriented
Ability to take on significant responsibility
Languages : C, Java.
Embedded Systems (Microcontroller 8051)
Programming in Assembly language
Bachelor of Technology from Pulla Reddy Institute of Technology with 68.5% in 2016.
ISC from Sherwood Public School with 78% in 2012.
ICSE from Sherwood Public School with 70% in 2010.
Member of SPARSH Committee which helps raising funds and donating to the orphanages and Government schools.
Playing Cricket and Volleyball in Free Time.
Date of Birth : 20-08-1994
Address : 3-2-54, PetBaheerabad, Jeedimetla Village,
Quithbullapur Mandal, Secunderabad-55 Telangana, India.
Languages Known : Telugu, English and Hindi.
I am confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge