Customer Service Data Entry

Jennifer Lavigne

PROFESSIONAL PROFILE

Medical language specialist/transcriptionist with high attention to detail. Customer service experience includes answering phones and working as a cashier at an electronics store. Experience working with computer systems, programming, spreadsheets, data entry. Excellent typist and spelling bee champion.

CONTACT

Phone: 512-***-****

Address: Austin, Texas Area

Email: ************@*****.***

EXPERIENCE

Trowbridge and Trowbridge, LLC

Web Developer

SEPT 2015 TO PRESENT

Web development, debugging, troubleshooting

Excellent documentation skills.

NUANCE/ACCENTUS

Medical Language Specialist

SEPTEMBER 2010 TO MAY 2014

Transcribed and edited medical reports in a variety of specialties Consistently achieved a quality rating of 99.9% and above STAKTEK, Austin, Texas

Quality Analyst, Report Writer, Data Entry

OCTOBER 2003 TO DECEMBER

2005

Developed Quality Assurance reports for manufacturing operation Verified and analyzed quality data for the manufacturing process Worked with data collection software

Skillfully documented and followed detailed procedures Fry's Electronics, Austin, Texas

Customer Service, Cashier

MAY 2003 TO OCTOBER 2003

Handled incoming customer phone calls

Provided friendly customer service as a cashier

Improved customer satisfaction by identifying incorrectly priced items EDUCATION

Texas Christian University

Bachelor of Science in Computer Science and Mathematics Summa cum laude

GPA: 4.0/4.0 scale

SKILLS

medical language, medical transcription, transcription software, editing, proofreading, data entry, Excel, Word, typing, spelling, web development, customer service, answering phones, cashier, multi-tasking, teamwork, familiarity with medical terminology and prescription drug names and spellings

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