Customer Service Manager

Taylor Everette

**** ***** ***** ****** *** C Williamsburg, VA 23188

757-***-**** (Cell) ******.**********@*****.***

CUSTOMER SERVICE

Polished, proactive, and reliable professional known as an engaged, go-to resource for complex inquiries and for handling special projects. Detailed and committed to the highest standards for quality and service. Capable manager of operations. Areas of expertise:

Samples Support FedEx SAP

PROFESSIONAL EXPERIENCE

Lee Group, Newport News, VA (February 2018-Present)

Samples Associate,

Accurately scanning piece count for customer, Fed-Ex online services to ship all overnight items, oversee all system update.. R/F systems, inventory control, and inbound purchasing orders. Select product to be loaded on containers/trailers to be shipped to stores using R/F guns to track picks being loaded and confirmed as well as breakdown wood to customer's speciation.

Owens & Minor, Toano, VA (July 2017 – February 2018)

Coordinator

Pick orders to be shipped as needed, ensure proper labels and paperwork have been applied before Shipping and examine outgoing shipments to ensure shipments meet specifications. Organize items of pallet by hospital unit as necessary and repacks and weigh orders which require special handling.

Great Wolf Lodge, Williamsburg, VA (May 2016 – July 2017)

Client Service Specialist

Maintain the daily operation of the arcade within the guidelines of Retail Services operating procedures. Works with third party to assist guests with game problems and knowledge of how to play the games Assures arcade area achieves the highest standards in areas of cleanliness, presentation, and service

EDUCATION & TRAINING

Burton High School, Williamsburg, Virginia

TECHNICAL SKILLS

MS Office: (Word, Excel, Outlook) TOPS (packaging software) MS-DOS

SAP SharePoint FedEx AV Equipment

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