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Roanoke, VA
September 19, 2018

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Jonathan D. Dick

**** ********* ***** *******, ** 24019



James Madison University

Bachelor of Arts

Major: English

Minor: Economics

GPA: 3.31

Graduated: May 2013

Virginia Western Comm. Coll.

Associate of Science

Major: General Studies

GPA: 4.0 Summa Cum Laude

Graduation: May, 2011

Professional Experience

Salem Health and Rehabilitation Center Salem,VA 24153 August 2015-Current

Director of Environmental Services

•Responsible for the daily operations of both housekeeping and laundry in a 240 bed facility.

•Ordered supplies and managed budgets.

•Planned floor care projects.

•Monitored employee punches and corrected time clock mistakes.

•Wrote employee schedules.

•Partcipated in the State Survey process and ensured readiness for State Survey.

•Worked with other departments (Maintainance, Nursing) and patient families to ensure timely resolution of service concerns.

Health Care Services Group Roanoke, VA 24019 October 2014-August 2015

Account Manager

•Became proficient in all staff positions (laundry, housekeeping, floor technician)

•Managed the daily performance of employees through Quality Control Inspections

•Directed daily workflow to housekeepers, laundry, and floor techs.

•Monitored payroll and corrected time clock mistakes to ensure accurate time-keeping

•Wrote schedules to ensure proper coverage and budget controls

•Oversaw budget for monthly supplies including paper goods, chemicals, and linen

•Maintained relationships with nursing home staff and clientele to ensure customer satisfaction

•Addressed disciplinary issues between employees quickly and efficiently

Panera Bread Blacksburg, VA 24060 June 2013-October 2014

Assistant Manager

•Became proficient in all associate positions

•Completed daily deposits

•Ensured fast and friendly service to customers

•Conducted hiring and training of new associates

•Wrote weekly schedules

•Completed both opening and closing duties

References available upon request.

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