Customer Service Analyst

James V. Nussey

*** ******* **** *********, ** **756

Home 516-***-**** Cell 516-***-**** ********@***.***

- IT professional with 25+ years of experience, specializing in Wall Street back office processing. Full life cycle background with strong analytical and technical expertise.

- Excellent written and verbal communication skills.

- Comfortable working on large teams or independently.

- Strong COBOL II, DB2, CICS, VSAM, OS/JCL, MQ-Series, NDM, FTP, Expeditor, TSO, ESP.

- Solid HTML5, JavaScript, CSS, jQuery, Java, C++.

EXPERIENCE

UPS – Programmer/Analyst 07/2017-Present

-Added significant functionality to a complex DB2/COBOL based billing system. Performed heavy SQL vs large DB2 tables on regular basis as part of testing and monitoring multiple systems.

-Modified E-billing app to help firm combat fraud.

CSRA/NY State Health Dept – Programmer/Analyst(Consultant) 11/2016-07/2017

-Enhanced DB2/COBOL Health Care system. Developed several new programs to monitor physician and insurer payments to Medicare/Medicaid recipients.

DAS Merchant Services – Programmer/Analyst(Consultant) 07/2015-04/2016

-Redesigned Micro Focus COBOL payment card processing application for conversion to Web-based system.

JP Morgan Chase - Programmer/Analyst (Consultant) 03/2014-04/2015

-Per SEC mandate, changed Customer Personal Information processing in CICS-based Auto Loan tracking system to strengthen cyber-security measures.

-Added several auto makers to Customer Loyalty Promotions system.

Broadridge Financial Solutions - Programmer/Analyst (Consultant) 11/2013-03/2014

-Converted paper-based portfolio reporting system to digital format by adding several new DB2 tables and COBOL programs to existing system.

-Modified Proxy voting system as part of Enhanced Broker Internet Platform project.

Con Edison - Programmer/Analyst (Consultant) 04/2013-11/2013

-Created Streetlight Management system written in DB2/COBOL. System tracks maintenance and ownership transfer between Con Edison and municipalities. Programs use multiple cursors and perform multiple table updates.

Express Scripts - Programmer/Analyst (Consultant) 12/2012-03/2013

-Enhanced migration of DB2/CICS/COBOL prescription claims system from Medco to Express-Scripts. Wrote ad-hoc DB2-COBOL reports per management requests.

VERIZON WIRELESS - Programmer/Analyst (Consultant) 11/2011-11/2012

-Incorporated home security features into existing COBOL/CICS/DB2-based mobile device order system.

-Modified Customer Service system allowing users to better detect/prevent fraud. Wrote 5 new, updated 12 existing COBOL/CICS/DB2/MQ programs.

-Enhanced Order system to track vendor devices via unique Subscriber-ID. This entailed developing 5 several new comprehensive COBOL/DB2/CICS programs.

GOLDMAN SACHS - Programmer/Analyst 1995 – 2011

-Sole creator/maintainer of DTC Trading system comprised of several hundred programs. Wrote CICS screens for users to track Trades, Confirms, DKs. Created reports, agency transmissions, batch feeds to other systems. New system processed trades more reliably and 10 times faster than previous one. Billions of dollars processed daily. Data stored in DB2 and sent to DTC via MQ-based mainframe online programs. Sent/received files to/from DTC with other NYSE trade data via NDM.

-Converted VSAM-based Options processing system to DB2. Created online/batch programs for trade entry, booking feeds, back office reporting. Modified system to comply with SEC Symbology-compliance mandate.

-Supported Option Exercise/Assignment system. Created CICS screens for trade entry and correction. Wrote batch system to send/receive files to/from OCC.

-Worked with Compliance Department to develop screens accommodating Trade History report requests and agency transmissions. Wrote numerous reports to comply with SEC insider trading investigations.

-Enhanced Internet-based REDI trading system using Websphere, Unix, and Sybase.

SMITH BARNEY-SHEARSON - Programmer/Analyst 1990 – 1995

-Wrote Muni bond reporting system using CICS, COBOL, DB2.

-Enhanced CICS/batch Mutual Fund booking and reporting system.

PAN AM AIRWAYS - Programmer 1988 – 1990

-Wrote Employee Time-Sheet reporting system for Customer Service Department.

-Enhanced Airplane Maintenance system in COBOL, VSAM, and ADABAS/Natural.

AIG - Programmer 1986 – 1988

-Created Accounts Payable system in D-BASE, COBOL. Set up LAN for 10 user group.

SUNY Albany - Graduate Assistant/Intern 1985 – 1986

-Created Summer Sessions Report System. Screens/reports in DBASE and LOTUS-123.

EDUCATION

SUNY Albany MBA – Management Information Systems. 1984 - 1986

LIU – Southampton BS – Marine Science. 1978 - 1981

University of Phoenix Web Developer Certificate 2015 – 2016

University of Phoenix 07/2015-04/2016

- Created Softball League website in HTML5, JavaScript, CSS3 and jQuery.

- Developed Sporting Goods Inventory System in Java.

- Wrote Car Race and Personnel applications in C++.

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