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Office Manager

Location:
Sacramento, California, United States
Posted:
September 19, 2018

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Resume:

VERONICA CRUZ

Sacramento, CA ***** (C) 408-***-**** ac63w5@r.postjobfree.com

Professional Summary

A result-focused manager with a proven record in successful improvement initiatives, policy and procedure development, efficient workflow coordination, process streamlining, strong interpersonal skills and time-management.

Skills

Policy & procedure modification Project planning & development Cost reduction strategies Documentation & reporting Vendor sourcing Meeting facilitation Event planning Budgeting Relationship building

Work History

West Valley Presbyterian Church – Cupertino, CA 12/2009 to 8/2018 Business Office Manager

● Successful implementation of new church database to link financial records with membership information. Included system selection, roll-out, training and updates.

● Established new workflow processes, reducing the number of admin staff and office volunteers by 20% over a 1-year period.

● Prepared annual budgets and reports for multiple departments, membership, and regional church oversight committees.

● Reduced custodial cost 14% by eliminating cleaning service and hiring part-time custodians, sourcing new supplies vendor and provided summer jobs for high-school and college aged members.

● Responsible for all personnel processes regarding new and existing staff – onboarding of new staff, annual reviews and advancements, and addressed productivity concerns.

● Managed facilities calendar, staff calendar, and personal calendar of Senior Pastor.

● Facilitated weekly staff meetings and one-on-one meetings with staff and volunteers to ensure cohesive team interaction.

● Negotiated leases and service agreements with vendors and facilities rentals.

● Organized and hosted large community events - up to 1,000 participants.

● Produced all church publications.

● Worked with graphic designer and committees to produce and distribute signs, banners, weekly bulletins, monthly newsletters, and weekly email blasts. Director of Youth Ministries 08/2015 to 12/2017

● Developed a weekly program for middle school students that included dinner, devotional time, and game time to promote community and spiritual growth.

● Directed the Crash Zone after-school program for middle school students.

● Reorganized a free outreach program to create an income-generating program in less than 9 months - Developed, presented, and received approval for a program development plan to increase student enrollment and fees over a 2-year period.

● Managed all facets of program operation to include budgets, billing, staffing, equipment and supply requisition, enrollment, and advertising.

● Managed all disciplinary issues to include student mediation and parent/student mediation.

● Created opportunities for church members to volunteer as tutors, mentors and project leaders.

● Organized quarterly youth events to include the students from the Crash Zone after-school program. Implemented "Safe Church” protocol to ensure the safety and well-being of students, staff and volunteers.

● Scheduled and organized camps and other activities for students throughout the year.

● Developed a summer program to ensure continued growth when attendance normally dropped, and saw a growth of 37% over spring attendance.

● Provided community service and volunteer opportunities for students and their families.

● Developed new curriculum. Recruited and trained volunteer advisors for both middle school and high school programs.

● Combined middle and high school programs to provide mentoring opportunities for older students.

● Collaborated with the church board and committees to facilitate successful integration of new youth families.

Fehr & Peers - San Jose, CA 01/2000 to 02/2009

Office Manager

● Oversaw daily office operations for a staff of 26 employees. Implemented efficient workflow processes, monitored daily productivity and implemented process modifications to improve overall effectiveness of office personnel and activities.

● Led an administrative staff of 6 to support principals and engineering staff of 20.

● Conducted annual personnel performance evaluations, recommended advancement and addressed productivity concerns.

● Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.

● Managed accounts receivable of over $3,000,000 with an average outstanding of <45 days.

● Negotiated contracts for and facilitated office move from class C to class A space; to include tenant Improvement contractor, interior decorator, IT upgrade and installation, and move.

● Collaborated with corporate and other satellite offices to create policies and procedures for all administrative staff.

● Produced reports and compiled data for local and state agencies and private clients.

● Led a corporate team to create and implement a company-wide emergency preparedness plan. Martinez Enterprises – San Jose, CA 01/1998 to 12/2010 Office Manager

● Provided office support for a custom kitchen and bath contractor

● Managed all A/R, A/P and processed payroll

● Processed all contracts with customers and vendors, and maintained all lien documents

● Met with and assisted clients with selection of finishes, hardware and style

● Ordered all office and shop supplies.

Education

Associate of Arts: Accounting and Office Administration Heald Business College – San Jose, CA 1988



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