Patrick D. Brown
***** ******* *****, ***** ****, Michigan (MI) 49240 USA
(c) 586-***-**** email@example.com
Experienced IT Business Systems Analyst – Experienced team member with the ability to disseminate necessary information between multiple departments and customers. Able to work with multiple customers to achieve business process excellence and reduce inconsistencies.
Database Analyst - Skill set includes an expertise in Access, SQL and Oracle database analytics. Over 10 years of experience in query building, troubleshooting and database management.
Project Planning and Management – Accountable for projects including planning and implementation of cost-saving processes. Responsible for creation, validation and implementation of definitions database. Experienced in role of subject-matter expert for processes and software. Streamlined internal processes that reduced delivery time of products by 50% while reducing costs using available technology.
Problem Solving Ability - Expertise in team dynamics, creativity and inclusion of numerous perspectives to achieve broad-based ownership. Found significant vulnerabilities and implemented IT security upgrades to close them.
Goal Setter - Accountable for delivering projects on time while meeting and exceeding customer expectations. Known for perseverance.
Data Analyst March 2011 to August 2018
Sullivan Healthcare Consulting
Provide standardized and custom reporting to client hospitals in order to improve Operating Room performance.
Normalize client data from various systems for upload into proprietary software for reporting.
Work with clients and internal staff to develop and trouble shoot new reports.
Provide ad-hoc report information to clients in the field.
Change nightly data backup tapes.
Visit client sites for consultations on data and report standards and information.
Train new associates on data processing procedures.
IT Business Systems Analyst – Volunteer 2010 to March 2011
Provided IT support to a healing center for grieving children. IT and business systems provided an infrastructure for peer support group programs helping hundreds of children and teens to cope with the death or life-threatening illness of a parent, sibling or other close family member or friend.
Patrick D. Brown – Resume page 2 of 2
Database Reporting & Business Analyst Feb 2008 to 2010
Developed validation procedures to meet customer requirements and achieve optimization of business processes for day-to-day activities with a new Oracle business information system.
Converted and validated data/reports from old information system to a new business information system.
Validated ad-hoc queries prior to distribution.
Solved missing data field, data reliability and integrity problems with a new company-wide business information system.
Coordinated with data upgrade team to obtain data necessary for system upgrade.
Tutored other analysts in business processes to make customer interaction easier and to make customer satisfaction easier to obtain.
Recognized for my communications skills and ability to work with both IT and business customers.
Report and Information Specialist Jan 2000 to Sept 2007
CitiMortgage/ABN Amro Mortgage Group
Developed and implemented substantial cost savings measure by streamlining data streams. Reduced turnaround time for all loan document delivery from 10 to 5 days while eliminating IT departmental charge backs.
Senior information specialist supporting the post-closing documents department.
Provided consultation with upper management on the utilization of departmental information.
Tracked performance data and reporting figures for third parties.
MBA, Global Management, University of Phoenix, Troy, Michigan Campus, February, 2008
BA Social Science (Economics, Political Science, and Japanese) Michigan State University, East Lansing, Michigan, May, 1995
Tae Kwon Do black belt.
Competitive long distance swimmer with a focus on races over one mile in length.