Customer Service Information Security

Karen Y. Walker

**** ***** ******* **** ***************@***.***

Alexandria, LA 71303 281-***-****

SKILLS SUMMARY

Results driven and productive individual. Ability to prioritize and multi-task in a fast paced environment. Works effectively under strict time constraints, deadlines and the flexibility to adapt to peak periods of heavy workload. Demonstrates strong analytical skills, the ability to demonstrate initiative and use sound business judgment. Strong customer service and office skills, reliable attendance with great writing and communication abilities as well as great team player. Proficient in Microsoft Office; fluent in Microsoft Word and Excel.

PROFESSIONAL EXPERIENCE

Platinum Title and Settlement Services, Subsidiary of TRG -Baton Rouge, LA 11/2017 - 03/2018 Remote Closer (Remotely from Houston,Texas corporate office)

Face to face interaction with our customers and clients.

Auditing, balancing and issuing checks

Work closely with clients to accomplish a closed transaction in a timely, efficient and error-free manner.

Prepare Closing Disclosure and all other closing documents necessary for the transaction.

Obtain clearance and approval from lenders.

Order updates from the underwriter and determine clearance to close.

Assist with pre-closing preparation and post- closing tasks.

Review and negotiate contracts

Prepare title policies

Prepare Closing Protection letters for lenders.

Texas American Relocation Services, Subsidiary of TRG - Houston, TX 10/2006 - 11/2017 Relocation Post Closer/Contract Specialist

Review and approve HUD-1 statements for accuracy.

Sign HUD-1 statements on behalf of the seller ( Cartus Financial Corporation ).

Negotiate and sign contracts on behalf of the seller (Cartus Financial Corporation).

Review title commitments, surveys, tax certificates, HOA documents and contracts for accuracy.

Responsible for ensuring that company’s policies and procedures are followed within the department.

Prepare relocation closing packages.

Reconcile accounts and provide account reconciliation and escrow reconciliation forms.

Perform post-closing audit and final coding.

Texas American Title, Subsidiary of TRG -Sugar Land, TX 6/2004 -10/2006 Escrow Officer

Prepared closing statements by utilizing lender instructions.

Completed closing transaction documents by assembling documents, reviewing papers with parties, explaining provisions and procedures, answering questions, checking documents for completeness and accuracy, obtaining signatures.

Closed escrow accounts by balancing and disbursing funds.

Audit, fund, and record packages.

Resolved title defects

American Title, Subsidiary of TRG -Houston, TX 6/2003 - 6/2004 Escrow Officer/ Office Supervisor

Marketing and created business relationships

Prepared HUDs by utilizing lender instructions

Completed closing transaction documents by assembling documents, reviewing papers with parties, explaining provisions and procedures, answering questions, checking documents for completeness and accuracy, obtaining signatures.

Closed escrow accounts by balancing and disbursing funds.

Audit, fund and record packages.

Karen Y. Walker

6557 Bayou Rapides Road ***************@***.***

Alexandria, LA 71303 281-***-****

Texas American Title, Subsidiary of TRG - Houston, TX 10/1998 - 6/2003 Jr. Escrow Officer/Escrow Assistant/Equity Processor

Obtained clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances

Ordered payoff statements, taxes, home owner information, home warranties.

Prepared documents for recording and filing documents.

Organized escrow documents and folders.

Prepared seller's equity statements

Continued Education Courses and Seminars attended

Clean Desk Policy-Realogy

Personally Identifiable Information(PII)-Realogy

Compliance & Ethics Training-Realogy

Code of Ethics and RESPA-Realogy

Embracing Diversity; Building Awareness-Realogy

Encroachments/Boundaries and Deletion-TRG

Commitment and Policy Preparation, Heirship Affidavits & Powers of Attorney –TRG Reverse Mortgages in Texas-TRG

Endorsements-TRG

TLTA-TRG

Global Information Security Training-TRG

Anti-Bribery Principals-Realogy

New TILA-RESPA/Integrate Disclosure Rules

ALTA Best Practices

Education

KAPLAN School of Real Estate, Houston, Texas

University of Louisiana, Monroe, Louisiana

University of Houston, Houston, Texas

Licenses and Certifications

Notary Public- Houston, Texas ; Commission expires June 07, 2021

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