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Customer Service Manager

September 19, 2018

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Curriculum Vitae of:

Personal information

First Names : Maines Martha

Surname : Chirwa

Date of Birth : 17 May 1993

Nationality : South African

Gender : Female

ID Number : 930**********

Language : English and Zulu

Driver’s Licence : Code B

About me

I am determined, dedicated and passionate, with a strong desire to learn, grow and contribute to the development of my employer.

My years of hands-on experience in IT together with my educational background plays an important role to my day-by-day responsibilities and decisions making.

Contact Details


1788 Rondebult Ext 2, Boksburg

Mannie (Martha Chirwa) Lesego

Martha Chirwa


N+ (CCNA) Certificate

Qualification : CCNA (N+)

Institution : Central Johannesburg College

Major Subjects : ccna1(Cisco certified Network for

Home and small Business, ccna2

(Small to medium Business or Isp),

ccna 3 (introducing routing and

switching in the enterprise, ccna 4

designing and supporting computer


Year Completed : 2012

A+ Certificate

Qualification : IT essentials (A+)

Institution : Central Johannesburg College

Major Subjects : hardware, software, printers

Ip address.

Year Completed : 2013

National Senior Certificate

Qualification : Matric (Grade 12)

Institution : Graceland Education High School

Major Subjects : Physical Sciences, Life Sciences,

Mathematics and Geography

Year Completed : 2011


EATON Electric Pty Ltd: Germiston - South Africa

Position : IT Junior Analyst

Working period : November 2017 –til date

EATON Electric Pty Ltd (RSA): Germiston - South Africa Position : Graduate Development Program Working period : November2016 – November 2017

Tambo Memorial Hos: Department of Health

Position : IT Technician

Working period : August 2014 – October 2016


Work References

EATON Electric Pty Ltd: Germiston - South Africa

Name : Darren Stanton

Position : IT Manager

Contacts : +44-192*-***-***

Eaton Electric PTY Ltd: Germiston -South Africa

Name : Ayanda Msimango

Position : Mentor (Senior IT Analyst)

Contacts : +27-82-901-****

Tambo Memorial Hospital

Name : Meshack Lebogo

Position : IT Manager

Contacts : +27-84-521-****

Personal Skills

Computer literate : Excellent Team Player : Excellent

Leadership : Excellent Attention to detail: Excellent Problem solving: Excellent Communication : Excellent



Hardware Exposure

Problem Identification


System Backup

End user Support


New Installations and Support


EATON Electric Pty Ltd: Germiston - South Africa

IT Junior Analyst

oImplementation, support and inventory control of applications used

oDevelops and implements the most efficient and cost-effective solutions

oResolve help desk issues including troubleshooting hardware and software issues.

oProvide exceptional customer service in person, via phone and email as appropriate.

oProvide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.

oInstalling windows software windows 7/windows 10.

oInstalling Printers and configuring them.

oInstalling user’s application, eg Syspro, Crm, Cisco jabber, WebEx.

oDevelops and prepares computer solutions.


Tambo Memorial Hospital: Boksburg


oBeing first point of call for all IT issues.

oLogging faults and managing response times on the manage Engine service desk plus.

oDiagnosing and resolving problems efficiently.

oRunning diagnostic checks and servicing essential IT hardware.

oConnecting to the server ensuring it running and the Dhcp is running.

oInstalling new systems for all employees.

oMigrating users from workgroup to Gauteng domain.

oRepairing and upgrading hardware and ensuring all computers were fully operational.

oTroubleshooting and configuring Printers.

oIn-depth knowledge of Microsoft windows client operating systems, XP, Vista, Windows and Microsoft up to 2007/2008.

oInstallation and troubleshooting of transversal systems (BAS, SAP and PERSAL).

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