Customer Service Manager
Resume:
Curriculum Vitae of:
Personal information
First Names : Maines Martha
Surname : Chirwa
Date of Birth : 17 May 1993
Nationality : South African
Gender : Female
ID Number : 930**********
Language : English and Zulu
Driver’s Licence : Code B
About me
I am determined, dedicated and passionate, with a strong desire to learn, grow and contribute to the development of my employer.
My years of hands-on experience in IT together with my educational background plays an important role to my day-by-day responsibilities and decisions making.
Contact Details
************@*****.***
1788 Rondebult Ext 2, Boksburg
Mannie (Martha Chirwa) Lesego
Martha Chirwa
EDUCATION
N+ (CCNA) Certificate
Qualification : CCNA (N+)
Institution : Central Johannesburg College
Major Subjects : ccna1(Cisco certified Network for
Home and small Business, ccna2
(Small to medium Business or Isp),
ccna 3 (introducing routing and
switching in the enterprise, ccna 4
designing and supporting computer
networks).
Year Completed : 2012
A+ Certificate
Qualification : IT essentials (A+)
Institution : Central Johannesburg College
Major Subjects : hardware, software, printers
Ip address.
Year Completed : 2013
National Senior Certificate
Qualification : Matric (Grade 12)
Institution : Graceland Education High School
Major Subjects : Physical Sciences, Life Sciences,
Mathematics and Geography
Year Completed : 2011
WORK EXPERIENCE
EATON Electric Pty Ltd: Germiston - South Africa
Position : IT Junior Analyst
Working period : November 2017 –til date
EATON Electric Pty Ltd (RSA): Germiston - South Africa Position : Graduate Development Program Working period : November2016 – November 2017
Tambo Memorial Hos: Department of Health
Position : IT Technician
Working period : August 2014 – October 2016
SUMMARY OF DUTIES
Work References
EATON Electric Pty Ltd: Germiston - South Africa
Name : Darren Stanton
Position : IT Manager
Contacts : +44-192*-***-***
Eaton Electric PTY Ltd: Germiston -South Africa
Name : Ayanda Msimango
Position : Mentor (Senior IT Analyst)
Contacts : +27-82-901-****
Tambo Memorial Hospital
Name : Meshack Lebogo
Position : IT Manager
Contacts : +27-84-521-****
Personal Skills
Computer literate : Excellent Team Player : Excellent
Leadership : Excellent Attention to detail: Excellent Problem solving: Excellent Communication : Excellent
AREAS OF EXPERTISE
Diagnostic
Hardware Exposure
Problem Identification
Maintenance
System Backup
End user Support
Firewalls/security
New Installations and Support
Company:
EATON Electric Pty Ltd: Germiston - South Africa
IT Junior Analyst
oImplementation, support and inventory control of applications used
oDevelops and implements the most efficient and cost-effective solutions
oResolve help desk issues including troubleshooting hardware and software issues.
oProvide exceptional customer service in person, via phone and email as appropriate.
oProvide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
oInstalling windows software windows 7/windows 10.
oInstalling Printers and configuring them.
oInstalling user’s application, eg Syspro, Crm, Cisco jabber, WebEx.
oDevelops and prepares computer solutions.
Company:
Tambo Memorial Hospital: Boksburg
IT TECHNICIAN
oBeing first point of call for all IT issues.
oLogging faults and managing response times on the manage Engine service desk plus.
oDiagnosing and resolving problems efficiently.
oRunning diagnostic checks and servicing essential IT hardware.
oConnecting to the server ensuring it running and the Dhcp is running.
oInstalling new systems for all employees.
oMigrating users from workgroup to Gauteng domain.
oRepairing and upgrading hardware and ensuring all computers were fully operational.
oTroubleshooting and configuring Printers.
oIn-depth knowledge of Microsoft windows client operating systems, XP, Vista, Windows and Microsoft up to 2007/2008.
oInstallation and troubleshooting of transversal systems (BAS, SAP and PERSAL).
Contact this candidate