Customer Service Data Analyst

Traci Hicks

**** ****** ** **** ******, WI *****

262-***-**** *********@*****.***

CAREER OBJECTIVE

Data Analyst with over 2 years of experience. I have many various business qualifications including experience with customer service, quality control, data entry/data analyzing. During my college time I took many different classes including English Composition, Ethics and Technical Reporting along with Microsoft Excel, Word and Access.

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PROFESSIONAL EXPERIENCE

MasterMold LLC, Johnson Creek, WI

November 2015 - Present

Data Analyst

Conduct data mining and data modeling in coordination with the paint department

Develop complex reports using SQL to examine First Time Quality, Productivity and Operator Quality

Identify individual process improvements needed

Analyze shipping/RFID counts

Analyze inventory using the RFID system

Quality Control/PPAP for automotive customers

Mercy Walworth Hospital and Medical Center, Lake Geneva WI

February 2012 – May 2015

Emergency Room/Surgery Patient Registrar

Assisted in registration of patients in the ER and Outpatient surgery

Evaluated eligibility of all Medicare/Medicaid processes and visits

Maintained an efficient registration log book

Billed patient insurance

Coordinated with health source department and obtained authorization for ER patients

Maintained records and files for department

Answered all phone calls and directed to appropriate department if required

Analyzed patient treatment and obtained signatures

Happy Housecleaning, Lake Geneva WI

May 2009 – July 2010

Cleaner

Cleaned customer homes and businesses

Target, Lake Geneva WI

November 2008– Februray 2009

Customer Service/Returns Clerk

Cashier for customer purchase

Processed returns

R&L Spring Company, Lake Geneva WI March 1999 – October 2006 Quality Control Technician

Maintained files for Nonconformances of parts

Developed all PPAP/APQP and IMDS paperwork for automotive customers

Have a working knowledge of an ISO 9001-2008 quality management system

Proficient in Blue Print reading and GD&T

Knowledge of Automotive Industry Quality Requirements

Contact with customers and suppliers to solve issues

EDUCATION

Lakeshore Technical College

Equine Management

1989 – 1990

Gateway Technical College

Billing and Coding/Health Information Management

2009 - 2013

ADDITIONAL SKILLS

Expertise in SAS, Microsoft Acess, SQL

Mastery of Microsoft Excel (including PivotTables and VLOOKUP)

Proficient with Google Analytics

Years of experience in customer service

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