Customer Service Financial Analyst

PETER M. GARDNER

**** **** ******* ****** ****: 714-***-****

Fullerton, CA 92833 *************@*****.***

O B J E C T I V E

Seeking a Administrative Office position with a company that will benefit from my skills.

Q U A L I F I C A T I O N S

Strong analytical and problem-solving abilities

Take pride in achieving positive results

Able to communicate effectively with all levels of management

Highly professional with ability to multi-task

P R O F E S S I O N A L E X P E R I E N C E

Office Services Associate 02/2018 to 03/2018

Robert Half Legal,Irvine,CA

Position involved hospitality service

and complete mail room service for various law firms while

Under the guidance of Williams Lea Tag corporation. Temp assignment has ended.

Security Guard 01/2016 to 10/2017

Securitas security services, Anaheim, CA

Ticket taker/screener 07/2006 to 12/2015

New WC Claims Inputter

Disneyland Resort, Anaheim, CA

Customer Service/Provider Relations

Various Temporary Agencies, Orange County, CA 01/2006 - 04/2006

Researched coverage for patients and providers from health insurance companies’ contracts

Customer Service Representative (Claims Department)

BPMG, Santa Ana, CA 07/2005 - 12/2005

Received incoming claims inquiry calls on a daily basis

Serve as primary claims contact for providers

Handled the resolution of all claims issues raised by HMO plan personnel

Reviewed provider contracts to determine correct reimbursement rates

Answer inquiries on claims payments, benefit coverage, eligibility, and claims payment denials

Account Representative

CMRE, Brea, CA 12/2004 - 04/2005

Called insurance companies for follow-up as well as patients’ general customer service

Processed online credit card transactions

Call and document all accounts on a daily basis

Sort through correspondences before processing them

Accounting/Human Resource Manager

Eagle Print Distributor, Orange, CA 01/2001 - 04/2001

Financial Analyst/Planner

Boeing, Anaheim, CA 08/1988 –12/2000

E D U C A T I O N

Bachelor of Science: Business Administration, CSULB, Long Beach, CA

Diploma: Health Claims Examining / Medical Billing Program, American Career College – Valedictorian,

Anaheim, CA

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