Customer Service Executive Assistant

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–Administrative Assistant –

A self-motivated, reliable associate with experience in office administration, executive support, and customer service. Ability to build and maintain long-term relationships with associates and clients at all levels. Excellent prioritization skills developed through handling multiple tasks simultaneously in a fast-paced environment. Highly reliable and thorough with a go-to attitude; consistent in completing projects and assignments within schedule. Core Competencies

Office Administration Document Management Correspondence

Executive Assistance Accounting Support File/Fax/Copy Services

Customer Service Reception/Switchboard Problem Solving

– Employment –

FRANCHISE WORLD HEADQUARTERS (SUBWAY), LLC, MILFORD, CT Imaging Coordinator, 2005 - 2018

Managed document control for Subway’s global headquarters with responsibility for scanning, imaging, and storage of business documents in support of the Accounting, Collections, Store Design, Site Development, and Legal Departments

Uploaded franchise agreements, ownership transfers, arbitration documents, financial information, inventory data, signature logs, and other legal documents for domestic and offshore business offices

Proofread forms and worked with the Executive Team to ensure accuracy and completeness of all documents

Facilitated DocuSign processing for critical forms

Processed copying and updated log books

Operated the switchboard using the Synexis phone system – determined caller needs and forwarded calls to appropriate departments

Provided training in technical procedures and company policy for new associates KILTE, INC., BRIDGEPORT, CT

Executive Assistant, 1998 - 2000

Supported the business owner of a ladies sports apparel manufacturing enterprise

Prepared packing lists and shipping documents for distribution to warehouses and retail locations

Processed Purchase Orders and customer invoices for wholesale accounts

Reconciled packing lists and updated the computer system with incoming inventory

Maintained accurate physical inventory counts

LACEY MANUFACTURING COMPANY, INC., BRIDGEPORT, CT

Production Control Clerk, 1992 - 1998

Created production schedules, Purchase Orders, packing lists, and shipping documents for a manufacturer and distributor of medical supplies and sporting goods

Performed typing, filing, fax service, and phone correspondence

Assisted Accounts Payable and Accounts Receivable as needed

– Education –

Executive Secretarial Program – Stone School of Business, New Haven, CT: Graduated with Honors, 1978 Stratford High School, Stratford, CT: Graduated 1976 References Available Upon Request

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