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Customer Service Representative

Riverdale, GA
September 18, 2018

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***** ******* ** 201-***-****

Hampton GA *****

Deniquah Smith

Objective T o obtain a position which will utilize my customer services, computer skills and business knowledge while providing an opportunity for professional development.

Education 2 008-2012 Riverdale High School Riverdale, GA 2012-2013 Savannah State University Savannah, GA

2013-Present Georgia Perimeter College Decatur GA



2017-present Georgia Department of Revenue Atlanta GA TSD customer service representative

● Answering phone calls inquiring about Individual income

● Assisting taxpayers with finding and filling out appropriate tax forms

● Assisting taxpayers with setting up online accounts 2 017- November 2017 Bank of America Union City, GA Lockbox Specialist

• responsible for performing operational support duties

• processes a nd deposits checks and invoices received by mail

• sorts mail,processes accounts,and prepares deposit tickets

• prepares information for input into the reporting system 2017-June 2017 VXI Solutions College park,GA

Account associate

• Diagnoses customer issues through process of elimination by asking probing questions

• Troubleshoots customer connectivity including, modem, router, or combination.

• Communicate with internal and external customers. 2016-2017 Airport Atlanta GA

Food Handler Gate Gourmet

• Cook food according to individual patient needs

• Check that utensils are clean enough for food preparation

• Wrap food according to wrap chart

• Keep work area clean and sanitized at all times

2 014-Present Ross Peachtree City, GA


• Managing and developing cashiers

• Monitoring the performance of cashiers

• Generated and completed daily reports for inventory and production purpose accurately

• Assisting the management and training of cashiers

2014-2015 Super H-mart Riverdale, GA


• Customer sales question on products/promotions with price information accurately and efficiently

• Prioritized responsibility to maximize quality control and productivity

• Complete daily transaction for overall customer satisfaction

• Responsible for answer 12- line telephone switch board operation for incoming calls 2012-2013 Savannah State university library Savannah, GA

Customer Service Representative

• Complete daily customer transaction for overall satisfaction

• Responsible for answering 12- line telephone switch board operation for Incoming calls

• Assisted supervisor with operation in special projects

• Logging in incoming and outgoing books

Technical Services

• Intake and process new marital

• Assist customer with accessing online sites

SKILL Microsoft office-excel, Word, type 45(WPM), Management and Supervision Quality Monitoring

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