Hampton GA ***** ac63bk@r.postjobfree.com
Deniquah Smith
Objective T o obtain a position which will utilize my customer services, computer skills and business knowledge while providing an opportunity for professional development.
Education 2 008-2012 Riverdale High School Riverdale, GA 2012-2013 Savannah State University Savannah, GA
2013-Present Georgia Perimeter College Decatur GA
Professional
Experience
2017-present Georgia Department of Revenue Atlanta GA TSD customer service representative
● Answering phone calls inquiring about Individual income
● Assisting taxpayers with finding and filling out appropriate tax forms
● Assisting taxpayers with setting up online accounts 2 017- November 2017 Bank of America Union City, GA Lockbox Specialist
• responsible for performing operational support duties
• processes a nd deposits checks and invoices received by mail
• sorts mail,processes accounts,and prepares deposit tickets
• prepares information for input into the reporting system 2017-June 2017 VXI Solutions College park,GA
Account associate
• Diagnoses customer issues through process of elimination by asking probing questions
• Troubleshoots customer connectivity including, modem, router, or combination.
• Communicate with internal and external customers. 2016-2017 Airport Atlanta GA
Food Handler Gate Gourmet
• Cook food according to individual patient needs
• Check that utensils are clean enough for food preparation
• Wrap food according to wrap chart
• Keep work area clean and sanitized at all times
2 014-Present Ross Peachtree City, GA
F RONT END SUPERVISOR/MOD PLUS
• Managing and developing cashiers
• Monitoring the performance of cashiers
• Generated and completed daily reports for inventory and production purpose accurately
• Assisting the management and training of cashiers
2014-2015 Super H-mart Riverdale, GA
Cashier
• Customer sales question on products/promotions with price information accurately and efficiently
• Prioritized responsibility to maximize quality control and productivity
• Complete daily transaction for overall customer satisfaction
• Responsible for answer 12- line telephone switch board operation for incoming calls 2012-2013 Savannah State university library Savannah, GA
Customer Service Representative
• Complete daily customer transaction for overall satisfaction
• Responsible for answering 12- line telephone switch board operation for Incoming calls
• Assisted supervisor with operation in special projects
• Logging in incoming and outgoing books
Technical Services
• Intake and process new marital
• Assist customer with accessing online sites
SKILL Microsoft office-excel, Word, type 45(WPM), Management and Supervision Quality Monitoring