Mark A. Edmonds, Jr.
ac637a@r.postjobfree.com ● 410-***-****
SUMMARY: Mr. Edmonds is a Software Professional who possesses good knowledge in web design, graphic design, media and website maintenance. He is an insurance agent licensed in multiple states and a financial advisor. He also has experience as a business retention specialist and customer service representative.
SKILLS:
● HTML5 ● CSS3 ● JavaScript ● Bootstrap ● SharePoint ● GitHub
● Adobe Creative Suite ● WordPress ● Windows ● Angular JS ● AJAX
PROFESSIONAL EXPERIENCE:
Apple Care+ Call Center – Kelly Services Charlotte, NC 04/18 – Current
Customer Service Representative
Interact with customers in response to inquiries, concerns, and requests about products and services
Gather customer/product information and determine the issue by analyzing the symptoms diagnose
Resolve technical issues involving internet connectivity, email, as well as application downloads
Resolve username and password problems, data sharing and synchronization
Web A Step Higher Charlotte, NC 05/17– 04/18
Front-End Web Developer
Wrote high quality, semantic, and well-documented code using various software languages.
Managed multiple projects at once in a progressive Agile development environment.
Designed and developed new web pages as well as maintaining previously developed.
Used a variety of graphics software applications such as Photoshop to design web templates.
Convergys Call Center Charlotte, NC 05/16 – 05/17
Business Retention Specialist
Listened attentively to customer needs and concerns; build rapport with the customer.
Provided basic support via phone or e-mail by following processes that identified if the issue could be quickly fixed or if it needed to be escalated to a higher level support representative.
Assisted users of the client's products or services by answering questions involved in their use.
Compass Group USA – Apex Systems Charlotte, NC 10/15 – 01/16
Maryland State Court of Appeals - Kelly Services Annapolis, MD 06/15 – 08/15
National Geospatial-Intelligence Agency (NGA) Washington, DC 01/11 – 03/15
Front-End Developer
Developed websites using a variety of internet technologies, techniques and software applications.
Developed SharePoint master pages and page layouts as well as creating web parts
Maintained website technical documentation to assist with website maintenance and upgrades.
Managed multiple projects at once in a progressive Agile development environment.
EDUCATION
Morgan State University, Baltimore, MD; B.S., Electrical Engineering, 1997