Deanna Erickson

Indianapolis, IN *****

317-***-****

ac632f@r.postjobfree.com

Career Focus

IT Security, CEH EC-Council Exam Eligible, data science, clinical research

Experience Summary

●Adjunct faculty experience:: medical terminology, medical ethics, lab fundamentals and math

●scientific research assistant (U.S. Army veteran)

●Clinical laboratory scientist MLT(ASCP)cm

●Eligible to sit for EC Council CEH exam

●Sales and service (Retail clothing stores and coffee shops prior to 2000)

●A+ certified technician

●Break/fix laptop and desktop computers

Education

B.A., Liberal studies, Thomas Edison State College, Trenton, New Jersey

2006

A.A.S., Clinical Laboratory Health Sciences, George Washington University, Washington, D.C. (Chemistry, Blood bank, Immunohematology, Microbiology, Hematology, Urinalysis, Phlebotomy)

MyComputerCareer – Indianapolis, IN 2017

Certificate of Completion Awarded: Information Technology Systems Security and Administration

Certifications earned: Microsoft Technology Associate (MTA) Networking, MTA Mobility, MTA Security Fundamentals & CompTIA A+

2007

Professional

Experience

Lightbound, LLC July 2018 - current

Network Operating Center Technician

●Monitors client networks for up/down events

●Liaison to carrier and site for troubleshooting and tech dispatch

●Monitors DDOS events

●Reviews logs for troubleshooting purposes

IU Health June 2018 – July 2018

Desktop Support Technician

●Break/fix computers and printers

●User education

●Inventory Control Management

Mid-America Clinical Laboratories July 2017 - Oct 2017

Medical Laboratory Technician (ASCP certified)

●Automated analyzer maintenance, troubleshooting, quality control

●Break/fix computers attached to analyzers

●Ensure computerized instruments are on the network

●Specimen analysis, results reporting to physicians

●Instrument experience includes Abbott Architect, Siemens, Roche Vitros

Roche Diagnostics March 2017 - May 2017

Clinical Material Handler (Logistics Department)

●Troubleshooting software issues

●medical/phlebotomy consumables for collection of blood-based samples from clinical trial participants. Assists with kit building and packaging for shipment

●Clinical research trials sample management

●Assists with lab organization and storage functions

●Assists frozen inventory organization (including bio-hazard materials)

●Basic computer skills

●Shipping and receiving

●Quality Control

●Inventory Management

Support .com August 2014 – November 2016

Remote Home Security Technician

●Answered calls and greet customers

●Data entry (customer demographic details)

●Reviewed ticket in customer service tracking application

●Determined scope of issue

●Troubleshoot alarm system; schedule onsite tech when necessary

●Educated customers regarding wifi interference and security system features

●Confirmed customer agreement to conditions of service

●Managed credit card processing if necessary

●Followed through on warranty requests or open issues

●Encouraged completion of customer survey

●Closed the incident within recommended service times

●Properly documented all support calls

●Adhered to quality standards set by company

●Represented company in a professional and ethical manner

●Maintained high level of customer satisfaction with first call resolution success metrics well above average

Various Clinical Laboratories, Rural & Central Indiana November 2006- February 2010

Clinical laboratory technician/scientist MLT(ASCP)cm

●Clinical specimen analysis and reporting following HIPAA guidelines

●Blood bank, chemistry, hematology, urinalysis, manual microscopy, microbiology, virology and immunology

●Calibration and troubleshooting

●Phlebotomy, specimen receiving, sample management

●CAP certified Laboratories include

●Wabash County Hospital (3 months) (Generalist: Included micro, blood bank and ABG draw) Beckman coulter hematology and Siemens coag with Taurus

●Parkview Huntington Hospital (10 months) (Part time Second shift generalist included blood bank, specimen receiving and phlebotomy, no micro)

●Marion General Hospital (10 months), (PRN - Hematology and chemistry - No micro or blood bank)

●Marion Veterans Administration Hospital (Part time 10 months; Urinalysis, instrument QC and blood draw rounds)

●St. Francis Cancer care Center (2 months), (TEMP blood draw and desk admin)

●Covance Special Chemistry (6 weeks), TEMP (Urine drug screens only)

●AIT Laboratories (6 weeks), (Aliquoting tissue and blood samples with Hamilton only) Lab out of business

●LIMS Software experience includes Apollo, Orchard, Meditech, PeopleSoft, Department of Defense

● Advanced training 2004-2005 at WOMAC, Fort Bragg NC

US ARMY Soldier/Scientific research assistant August 2005-April 2006

●Research Technician #2 in tetravalent viral vaccine quality control procedure development study (FDA regulated)

●Fetal rhesus lung cells tissue culture and inoculation of live virus

●Outstanding soldier award from commanding general

●Fast track early promotion recipient

Computer Skills

Began studying computer programming at age 11. MS Office Suite • Some responsive web design, jQuery, Javascript, HTML and more at IUPUI through Computer Information Technology coursework; A+ certified and many more in progress

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