HESHAM ROSHDY ABDERRASSOUL
August 2016 – Present: Sr. Radio Field Optimization Engineer, Vodafone Egypt (Outsourced through Premier).
oDrive test analysis using TEMS® programs & other tools to find and troubleshoot consistently bad spots.
oTaking actions (like RET change, Cell re-orientation, Power and Parameters re-tune) to solve those spots.
oCreating Automated Audits (Using SQL) to solve inconsistencies like Crossed Feeders, Missing Relations, Idle and DRD settings using input from both Drive Test and OSS.
oChecking Performance and Impact of Actions using OSS (Ericsson, Huawei U2000 and PRS).
oManaging a team of 5 drive testers to check NW complaints and regularly test enhancements before and after actions.
May 2015 – August 2016: Sr. Telecom Support Engineer, Nexius (Business partner of Ascom).
oWorked with Ascom Customer Care to solve cases for Tems Tools (TI, TD, TA, TSS & TP) and tracked cases on SEREMA ticketing system.
oDid many upgrades and fixations to those tools and solved many cases.
oOne major case was solving a problem with wideband POLQA samples in TSS by upgrade and changing UE settings.
March 2013 – March 2015: Radio Quality Sr. Engineer, Vodafone Egypt.
December 2010 – March 2013: Radio Quality Engineer, Vodafone Egypt (Outsourced through Vas Solutions).
Received two Awards for Creating the Network Configuration Audits Stream and Automating
them using SQL Scripts created from scratch (Also, tracked call drop rate enhancements after solving
most cases which was around 2% on average on the sites having mismatches).
Received An Award for outstanding performance in an assignment for Nexius in Ghana to fix Tems
Symphony Tools where I solved SW problems during re-imaging our customer’s tools and also, handled
extra issues that was not planned in this task.
September 2016: Diploma in Communications and Electronics Engineering, Arab Academy for Science, Technology and Maritime Transport (AASTMT), GPA: 3.6.
July 2010: B.Sc. Communications and Electronics Engineering, Alexandria University, Grade: Very Good.
1991 - 2005: ElNasr Boys’ School (EBS), El-Shatby, Alexandria. General certificate of higher education – Grade 98%.
Arabic: Mother tongue.
German: Good (Zertifikat Deutsch).
2018: LTE Optimization Advanced course by Huawei.
2018: SwissQual's NQDI Advanced training.
2016: Tems Discovery Advanced course.
2014: Mastering CS and PS networks by Mperical.
2009: IBM, developing image processing and compression and histogram equalization programs.
2009: GSM general knowledge course.
COMPUTER SKILLS & TOOLS
Swissqual’s NQDI and NQView.
Romes and QXDM.
Programming using C language.
Pspice, Multisim, Protel & Eagle.
Microsoft Windows platforms, Office and internet applications.
Inet Call Traces.
Huawei M2000, PRS and Nastar.
Address: 23707 Hackberry Dr. Katy, TX 77494, U.S.A.
Nationality: American (U.S. Citizen)/ Egyptian.
Date of birth: 11 June 1987.
Reading, sports (Basketball and Jogging) and music.