Jeffrey Khieu

Germantown, MD *****

Cell: 240-***-****

Email: ac62y7@r.postjobfree.com

www.linkedin.com/in/jeffreykhieu

Cybersecurity Degree major who has completed the CompTIA A+ and ITIL v3 certifications. I am seeking to contribute my training and skills in an entry level IT position with good career prospects to help me grow in the industry. I am extremely motivated, organize and an excellent communicator. I work well independently or in group settings where I can be an asset to the team.

Summary of qualifications:

Testing, troubleshoot hardware, software and networking issues

Configuration of switches and routers

Configure and troubleshoot peripherals and printers

Understand LAN, MAN, WAN, PAN topologies

Build and repair computers, OS installs, upgrades, migrations and re-imaging.

Experience with TCP/IP protocols, IMAP, POP3, SMTP, WINS, DNS

Security for wired and wireless networking, firewall, antivirus suites

Experience with Command Line, PowerShell

Recovery environment, Recovery Console, backups

Proficient with Windows XP, Vista and 7,10, Linux, iOS

Experience with Dell, HP, Mac

Provide configuration for Active Directory, GPO’s

Employment History:

Wabtec Railway Electronics, June 2013-Current

Senior Mechanical Technician and QA/Team Leader

Assemble and test locomotive electronics

Troubleshoot and repair electronics

Train and monitor new employees

Test software and hardware functionalities

Organize and maintain cells

Department of Liquor, January 2010-November 2011

Montgomery County Department of Liquor, Montgomery County, Md

Multiple location employee with MC Department of Liquor

Execute daily task for retail store operations: manage registers, customers assistance, upkeep of store organization and cleanliness, assist and train new employees

Maintain and update payroll, bank deposits

Assist manager with daily task as needed

Open and close stores in compliance with policies

Manage inventory

Helpdesk Technician, March 2009-August 2009

Tech-America Association, Rosslyn, VA

Served as the sole on site Helpdesk Technician

Troubleshoot, diagnose, solve, document and managed laptops, desktops, network devices, printers, projectors and communication systems for over 100 end users

Perform preventive maintenance, software and hardware updates and patches

Set up user accounts, administer permissions on NTFS, users and groups, local group policies and Active Directory

Install upgrades, antivirus suites, re-imaging PC and build PC

Resolve PC issues using Remote Systems

Reported a daily average of 25 tickets resolved to System Administrator

Assisted System Administrator

Education:

Montgomery College

Tech-America Helpdesk internship, March 2009-August 2009

Continuing education for BA and Certifications

Certifications and Training:

CompTIA A+

ITIL v3

MCTS training

AAS Cybersecurity Degree (3.5GPA)

Contact this candidate