Sales Customer Service

Eugene Simmons

Z-* Avon Drive, East Windsor, NJ, 08520 Telephone: 732-***-**** Email: ********@****.***

Professional Profile

A confident and results-driven professional, with a highly successful background in sales, training, event organization and execution. Committed to achieving and exceeding demanding targets and business objectives, while remaining focused on providing an exceptional standard of customer service. Possesses excellent interpersonal and communicative skills, the ability to influence decisions and to develop positive internal and external relationships. Enjoys being part of, managing and motivating successful and productive teams. An out of the box thinker with an ardent desire to innovate who excels in challenging working environments.

Objective

Currently looking for new, challenging and exciting opportunities in an environment which will make best use of existing skills and experience while enabling further personal and professional development.

Career Summary

Microsoft

August 2013 to Present

Product Advisor Freehold, NJ

Influenced market specific sales strategies (specifically around Office, Xbox currency/Live subscriptions and Windows phones skus)

Help customers discover, enable and implement high value Microsoft technology solutions/services across a broad range of devices that meet their individual needs and exceed their expectations

Execute the sales and service strategies of the ever-evolving Microsoft Retail Store

Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale

Maintain an expert level of product knowledge (in all Microsoft first and third party retail products, devices and services offerings)

Continuously learn from others, self- education and share out specialized knowledge - while expertly demonstrating and presenting the newest product and service offerings across all aspects of the business

Collaborate with peers, leadership, corporate partners and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers

2014 to Present

Visual Experiences Lead Freehold, NJ

Imaging devices such as Windows Phones, XBOX units, PC’s, actual reality and virtual reality machines across the store for demo purposes

Teach out to fellow employees how to expertly image all devices in the store

2016 to Present Community Captain Freehold, NJ

Host multiple workshops for customers in the Microsoft Community Theater and out in the field

Offer clients Personal Training in the Microsoft/Windows areas

Help customers discover, enable and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations

Train teammates in the materials and execution strategies for all workshops/camps/events in store

I.T Proficiency

Microsoft: Windows 7, 8, 8.1 & 10. Office 365 Suite (Word, Excel, Power Point, OneNote, Outlook) Google: Chrome OS Mobile: iOS, Windows RT, Windows Phone, Android Social Media: LinkedIn, Facebook, Twitter, Instagram, YouTube, Snapchat, Yammer

Accomplishments

Most Valuable Player May 2015, March 2016, June 2016, March 2018:

The Freehold Raceway Microsoft Store leadership team voted me Most Valuable Player on three separate occasions. Reasons given for this honor included (but were not limited to) meeting and exceeding sales goals, while offering world class customer service. Helping to increase XBOX currency and Live subscription cards sales amongst all associates, all the while maintaining the highest XBOX currency/Live subscriptions cards sales for a specific month. Achieving and exceeding sales metrics, while working closely with the Community Development Specialist on Summer Camp materials for Youth Spark Summer camps.

Contact this candidate