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Engineer Manager

Mumbai, Maharashtra, India
September 17, 2018

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Zulfeqar Husain CV P a g e *


Marital Status: Single.

Nationality: Indian.

Address: Room No – 2, Dr. Charat Singh Colony, Tulasi Bag Chakala, Andheri (E)

Date of birth: 2nd May 1987


Phone: +91-829*******

Phone: +91-896*******


Experience in all facets of MDM/System/IT Infrastructure Support. Seeking for a challenging organization where I can apply my knowledge and explore myself throughout enhancing my skills. Presently I am responsible for IT Incident Manager, VIP user, MDM support and L2 level support. CERTIFICATION (APPEARING FOR EXAMS)

MCSE (Microsoft certified Solution Expert): Installing and Configuring Windows Server 2012 PROFILE

Install, upgrade, support and troubleshoot XP, Windows 7, 8 and Microsoft Office and any other authorized desktop applications

Install, upgrade, support and troubleshoot for network printers, computer hardware and any other authorized peripheral equipment

Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

Requesting and coordinating vendor support

Customize desktop hardware to meet user specifications and site standards

Performs work in compliance within specified warranty requirements

Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades

Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule

Troubleshoot and resolved desktop support issues

Maintained hardware and software record

Expert in managing MDM Solution – MobileIron, Air-watch

Responsible for mobile device management systems for various smartphone and tablet operating systems (Blackberry OS 10, Apple iOS, Android 4.x, etc.)

Expert in understanding requirement and designing Air-watch/MobileIron

Experience in Air-watch/MobileIron (MDM)

Troubleshooting and resolution on MDM Enrollment and related issues Zulfeqar Husain CV P a g e 2


Service-Now and HPSC tool for ticketing system

Working technical knowledge of current protocols, operating systems and standards

Ability to operate tools, components and peripheral accessories

Software and Hardware Troubleshooting

Windows XP, Windows 7, Windows 2000/2003/2008 experience

Microsoft Office 2007, Office 2010 support

Knowledge of all software applications used within the organization

Analytical and problem solving skills

Good communication (both verbal and written) skills

Strong listening skills

Able to operate effectively in a team environment with both technical and non-technical team members

Able to manage time effectively, set priorities appropriately, schedule calls

Troubleshooting network connectivity in a LAN/WAN environment

Daily, weekly activity status update of Project, participate in Daily / Weekly Project calls

Absolute team player, able to work under pressure, self-motivator

Ability to communicate orally & in writing in a clear & straightforward manner

Ability to handle multiple projects & tasks. Ability to prioritize tasks & organize them effectively

Teamwork – Work well in a team-oriented environment MDM Support

Responsible for mobile device management systems for various smartphone and tablet operating systems (Blackberry OS 10, Apple iOS, Android 4.x, etc.)

Providing Support with Mobile Iron Enterprise MDM Solutions WINDOWS SERVER SKILLS

Daily Server Checklist

Daily, Weekly, Monthly Server Backup

Resolving OS related Issue (Network Drive Sharing, Permission, RDP)

Monthly Audit

Call log with Microsoft

Asset management and inventory

Providing RCA to client


Operation System: Windows server 2008 R2, 2003, Windows XP/ 2000/ Professional/ 98/ Vista and Windows 7 and 8

Software: Office 2007/2010/2013, Dreamweaver, Photoshop, Blackberry Link Zulfeqar Husain CV P a g e 3


Working as Incident Manager in Volkswagen (Atos partner General Technology) since Feb

’18 till now.

Working as Incident Manager in Volkswagen (Wipro partner Vayam Info Solutions) since Oct ’17 till Feb ’18.

Working as Windows L2 in Volkswagen (Wipro partner Vayam Info Solutions) since Oct ’16 till Oct’ 2017.

Working as Desktop Engineer L2 in Volkswagen (Wipro Partner Skypro Technology) since June ’15 till Sep ’16.

Working as System Engineer in BPT Solutions Noida since October ’13 till June’ 2015.

Working as Product Development Engineer in InfoPro Pvt. Ltd. since August ’12 till October



Completed MCA (Master of Computer Applications) from Barkattullah University Campus, Bhopal with First Division. (Cleared on 2011)

Completed B.Sc. (Physics & Math) from DAV PG College, Kanpur with Second Division.

(Cleared on 2008)


12th Science (Physics, Chemistry, Math) from Saraswati Vidya Mandir Inter College, Fatehpur with First Division. (Cleared on 2005)

10th (Science) from Government Inter College, Fatehpur with Second Division.

(Cleared on 2002)


Gender: Male

Languages known(writing, reading and spoken): English, Hindi,Urdu

Marital Status: Single

Father’s Name : Mohammad Musa

Passport No: J4911858 (Valid till 26/12/2020)


Organize and participate cultural and sports event

Reading eBooks

I hereby declare that above information is correct as per best of my knowledge. Date: [Zulfeqar Husain]

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