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Senior Release Project Manager

Singapore, East Region, Singapore
September 17, 2018

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Janice Endaya • +** **** **** • Upper Changi Road North, Singapore


Senior Release Project Manager, EMEA Dec 2010 - Present Citibank Singapore, Singapore

• Oversee the life cycle of 20+ Waterfall and Agile minor software releases per month and 50+ major releases per quarter for the EMEA region from inception to implementation; maintain project success rate of 80 to 86%

• Lead implementation, interface management, UAT tracking and governance activities aligning to the release cadence for EMEA

• Conduct implementation and tracking of customer-facing channels such as host, ATM, CBOL, Eclipse, IVR and Mobile, on release days to ensure implementation is within the approved green zone window

• Designated as the point of contact for project release change requests; forward requests to necessary teams for approval

• Lead implementation team to plan and execute monthly releases along with application, country technology and CTI teams

• Oversee and track UAT code drop activities from build and RTC streams to minimize impact to the ongoing UAT execution of every release window

• Deliver quality of projects by ensuring project artifacts strictly adhere to Citi Release Management policies and procedures

• Identify risk and establish mitigation plan to avoid any issues to the project, release timeline for UAT code drop/code sync post releases, tech-mandated changes, data refresh, MIS generation and on time escalation for management attention

• Manage external and internal interfaces related activities and work with the project managers and external vendors to ensure that connectivities are in place before implementation, involving SSG, Firewall and NDM related setups

• Identify and document project issues to keep in mind for future releases, resulting in reduction of incident reports by 20%

• Serve as technical manager for regional and tech-mandated maintenance enhancements for monthly and quarterly releases Senior Programmer Analyst Jan 2003 - Nov 2010

Citibank Singapore, Singapore

• Designed, improved and provided user training for report and data formatter tools, a major cost and time-saving initiative

• Reduced CPU time and total elapsed time in usage by working closely with the Database Administrator to fine-tune slow- running production support jobs

• Handled and took ownership of master maintenance modules, queries, reporting and major modules for EBS Greece MEMFIS project for Mutual Funds System of Investment Team

• Served as Team Leader for Spain, Greece and Belgium investment applications; acted as primary production support for Spain and secondary support for Belgium, available on call 24 hours; worked with application teams to track delivery milestones

• Liaised with Spain, Greece and Belgium businesses on BAU matters from enhancements, releases and other funded projects

• Conducted daily reporting for critical projects; conducted weekly reporting to business and management on project status

• Ensured PQA deliverables remained on track for any given project milestones Senior Programmer Analyst Apr 2000 - Oct 2002

Capgemini Ernst & Young Singapore, Singapore

• Developed and implemented several software projects, including the FLEXCUBE roll-out for Singapore, Thailand, Korea and Taiwan, and Rate Feed Processing system for APAC

• Developed online interface to cater to the generation of online cash posting to FLEXCUBE; awarded Achiever of the Month for 0% defects in FLEXCUBE interface project

• Developed COSMOS Foreign Exchange Regional Processing Center (FXRPC) product; rolled out in Singapore and Hong Kong

• Prepared gap analysis, design specifications and functional specifications for all projects

• Performed unit and system testing using test and production data; verified mapping, copybooks and sub-routines impact

• Attended to any program changes, such as software enhancements and bug fixes, as requested by clients SKILLS

Specialties: Change and Release Management • Project Management • Software Development Life Cycle (SDLC) Operating Systems: Windows • Mac OS • OS/VS COBOL • z/OS • VSE • MS-DOS • Databases: SQL for DB2 • SQL for Oracle Programming: COBOL • JCL • CICS • CA Gen • MQSeries • Easytrieve • Quality Control: Quality Center • Mercury Version Control: Changeman • Infoman • Endeavor • Project Management: Agile (Scrum) • Waterfall • OPPM • Planview Test Tools: Intertest • File-AID • Expeditor • Misc: MS Office Suite EDUCATION

Systems Technology Institute Jun 1992 - May 1994

Certificate, Programming in Business Systems Manila, Philippines Ateneo de Zamboanga University Class of 1992

Bachelor of Science, Nursing Zamboanga City, Philippines

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