Desktop support engineer
Resume:
RESUME
DINESH KUMAR.S
No.*, *nd Kulakkarai St, Lakshmipuram,
Chrompet,
Chennai 600 044.
********@*****.***
CAREER OBJECTIVE:
To meet out the Challenging field of Information Technology, which enable me to outstrip my knowledge and skills towards growth of the organization.
INTRODUCTION:
I begin my carrier in computer Hardware engineer from 2016. Acquired knowledge in problem solving techniques both in Server and Desktop computers.
EXPERIENCE:
One year experience in Desktop Support Field engineer in Asha System
From August 2016
Currently working as a Desktop Support site Engineer (Tata international) in Asha System, from September 2017 to till date.
EDUCATION QUALIFUCATION:
Diploma in Electronics & Communication Engineering (DECE) – 2014 - 65%
Central polytechnic College – Taramani, Chennai. - 600113
SSLC in Govt. Boys Higher Secondary School - 2011 - 89%
Guduvancheri, Chennai -603202
CERTIFICATION
CCNA - CMC Academy – Chrompet
Mobile service - BSNL
MS Office - ORCHID
TECHNICAL SKILLS:
Operating Systems : Windows XP/7/8/10 / Linux Ubuntu/CentOS
Applications : MS-Office, Adobe Photoshop, SAP, Outlook etc.
Networking : Switches, Wi-Fi and LAN Peripherals
Hardware : Desktop, Laptop, Printers and Mobile Devices
Virtualization : VMware Workstation
RESPONSIBILITIES:
Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8,10,Server )
Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
Trouble shooting of all types of Hardware and software applications problems.
Configuring & troubleshooting of Desktop/Laptops for L1 backup and recovery.
Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
Installation and configuring of wireless Data Cards in users laptops.
Exposure in Active Directory And MacAfee user creation & deletion
Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
Trouble shooting hardware, software & networking problems.
Firmware upgrade
Monitoring of virus issues through Trend Micro Protection antivirus.
Regular data & mail backup of MS outlook (PST files).
Password creation & resetting to end users through remote desktop
Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
Resolving tickets with in the SLA which is raised from End User side.
Maintaining Assets through Asset Management Tools.
Design and integrate specifications for systems.
Participate in an on-call rotation.
Recommend new processes and procedures, equipment and software.
Act as a senior resource for other System Engineers and for the team.
Communicate and interact with the other team members or colleagues to ensure coordination and cross-training.
Maintain and Troubleshoot Online Backup Vaultize etc.
PROJECT HANDLED:
Title : Automatic Mail Services.
Organization : Embsys Infotech, Chennai
Backend : MS-ACCESS
Front End : Visual Basic
PERSONAL DETAILS:
Name : Dinesh Kumar.S
Father Name : Sugumar.T
Date of Birth : 19 / 05 / 1996
Address : No.3, Kulakkarai 2nd St, Laksmipuram
Chrompet 600 044.
Languages Known : Tamil and English
I hereby declared the particulars are mentioned above true under my concern. I will show the original copies if you need. I assure you, sir, that if selected I shall do my work must conscientiously.
Date : Signature
Place : S.Dinesh Kumar
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