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Customer Service, Quality,rework, inspection

Madurai, Tamil Nadu, India
September 17, 2018

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Quality support executive (CS)

*/*** ****** *****, ******** (Po), Melur(Tk), Madurai (Dt)-625109


Passport: N9601037


To be a part of your team and impart my knowledge and skills to deliver a quality result towards the growth of the organization and as a professional. EXPERIENCE

Samsung India Electronics Pvt Ltd

Debuted by Talent Pro India Pvt Ltd

Quality support executive (CS) - 01/07/2016 - Till date Working a part of Customer satisfaction team for doing process inspection of Digital Appliances, Audio/Video products,Customer experience test, Quality issue support, Return management, Customer service support, product categorization, Rework activities, service management, Book in Co-ordination,Customer support. PROCESS INCLUDES:

Pre delivery inspection (PDI) and making Technical report for each products.

Doing customer experience test (CET) for outgoing quality analysis.

Monitor and analyze field quality issues and report to RnD team to support solution.

Service support and Exchange/refund process support for customers.

Responsible for product categorization and scraping.

Responsible for product Rework activities and supportive activities to factory team.

Responsible for inspection and final verification report for return defective units.

New model quality testing and submitting test report to HO . EDUCATION

Jansons institute of technology [2012-2016]

Electrical and Electronics Engineering with 6.3 GCPA Govt boys high. Sec .school [2011- 2012]

HSC(Bio maths) with 70%

Meenatchi high school [2009- 2010]

SSLC with 82.5%


GSM Based Electrical Safety System for Substation

My project work is to avoid the misunderstanding between the line man and substation staff during the emergency period and maintenance time to cut off the transformer through telephonic signals and sending the message to the consumer during the maintenance period of the substation.



AutoCAD 2D

Embedded C

MAT lab


Adapt to changes and manage multiple tasks.

Excellent organizational and time management skills

A quick learner who enjoys learning new things.

A team player who shares knowledge and ideas with colleagues PERSONAL DETAILS

Father’s Name :- Rama Chandran M

Mother’s Name :- Meenatchi R

Date of Birth :-01/02/1995

Nationality :- Indian

Language Known :-Tamil, English


I do hereby declare that the above information is true to the best of my knowledge Date: ARUNPANDIYAN R


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