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Engineer Quality Assurance

Toronto, ON, Canada
September 16, 2018

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416-***-**** • • • North York, ON, M2N 6Y6 Page 1 of 2



Automation • Best Practices • Collaboration • Communication • Customer Support • DevOps and Agile Methodology • Independent Working • Industry Knowledge • Intellectuality and Creativity • Passion and Curiosity

• Performance • Programming • Project Leadership • Rational Analysis and Logical Thinking • Reporting • SDLC Experience • Social Networking • Test Planning and Documentation • Testing Tools and Techniques • Web and Mobile Technologies

• 12+ years of enterprise software quality assurance experience on automotive, banking, credit bureau, media

& entertainment, telecom and transportation sectors;

• Hands-on framework developer in multiple scripting languages where complex test scenarios requires speed up on delivery, test data preparation, cost savings and productivity improvement;

• Multi-function skills, assuming different roles according to project needs: technical leader, consultant, architect, instructor and QA engineer;

• Quickly identifying high level test strategies and problems. Collaborative but independent working style. Effective communicator - oral and written;

• Master’s degree in International Business and Bachelor’s in Computer Science. TECHNICAL SKILLS

• Micro Focus (formerly HP/Mercury): ALM, Performance Center, Sprinter and UFT;

• Java IDE and Testing Tool: Eclipse, IntelliJ Idea, Selenium WebDriver;

• JavaScript-related: Node.js, JSON, Bootstrap and Angular.js;

• Microsoft: Office Suite, Visio, Project, Sharepoint, TFS, Visual Studio and OneNote;

• Operating Systems: Linux, Unix, Windows, Android and iOS;

• Databases and CVS: MySQL, SQL Server, MongoDB, Git, Toad;

• Methodologies: Agile, Waterfall, Keyword-Driven and Data-Driven;

• Web Application languages and stylesheets: HTML, CSS, XML, XSL. CAREER HISTORY

Laserfiche Strategic Services Canada Corp.

Senior Software Test Engineer

04/2018 - 06/2018

North York, ON

• Served as a key member as QA lead on company’s BPM product development. Worked independently to transition the quality assurance efforts from Shanghai to the local office and mentored new QA members on its SDLC process;

• Participated actively on daily meetings and plan reviews supporting the team based on the testing perspective;

• Executed manual test cases and addressed defects to development team;

• Pinpointed previously undiscovered issues on the UX and software functionality; DXC Technology

Senior SQA Specialist

03/2017 - 05/2018

São Bernardo, SP

• Led a performance test team composed by five members from India and Philippines on two large projects for AT&T in the US. The offshore team in India worked in three different shifts;

• Improved the performance test calls distribution to be proportional to production. Also, enhanced the communication to the customer;

FERNANDO ITO • 416-***-**** • Page 2 of 2

• Conducted test plans review, final reports, staff meetings, troubleshooting calls and kept the budget under control on every test cycle;

• Promoted gap plan analysis and established regression test before and after the code deployment to avoid any deviation on the tests.

Hewlett Packard Enterprise

Senior SQA Specialist

01/2014 - 02/2017

São Bernardo, SP

• Oversaw quality assurance testing and teams for client and local systems development. Contributed in many testing roles, such as: automation, regression, leadership, load and stress, create presentations, RFPs and proof-of-concepts;

• Worked collaboratively with the testing team and promoted outsourcing services to new and existing logos;

• Concluded performance tests against 200+ remote desktop connections simultaneously;

• Created a keyword-driven spreadsheet that reduced new test cases preparation in 37% and enhanced the conversion of existing test cases in 59%.

Hewlett-Packard Inc.

Senior SQA Specialist

09/2010 - 12/2013

São Bernardo, SP

• Contributed to small projects as well as proof-of-concepts, presentations and RFPs;

• Devised a data-driven solution that reduced the manual test validation window from 3 months to 40 hours. Regression tests could be performed overnight unattended;

• Implemented a state-of-art test automation framework that fully integrated HP ALM with HP UFT based on Business Process Testing (BPT) test components;

• Worked on short-term projects for a Credit Bureau as performance test and test automation;

• Led the DevOps support team of a Web Portal project estimated in over US$ 1 million. Electronic Data Systems

Senior SQA Specialist

08/2005 - 08/2010

São Bernardo, SP

• Worked multiple cross-platform applications for American Airlines revenue and planning departments, such as air flight tickets, bag tracker and passengers forecast systems;

• Participated on Test Practice Assessment sessions at the customer site and provided improvement recommendations to stakeholders;

• Designed and developed customized scripts for several applications in Java, JSP and Mainframe. Planned, organized and conducted knowledge transfer sessions to QA engineers in Brazil and Argentina;

• Created an ETL testing solution that increased the data validation in 85%, reduced the effort in 85% and covered 100% of the records, providing operational savings of US$ 150 K. EDUCATION AND CERTIFICATIONS

Postgraduate certificate in Mobile Application Development

• Centennial College



Master’s degree in International Business (double certification)

• Institut d’Administration des Entreprises

• Fundação Instituto de Administração - FEA/USP




Postgraduate certification in Software Engineering in SOA

• Instituto Brasileiro de Tecnologia Avançada



ISTQB Fundamentals Certification

• Prometics São Paulo



Bachelor’s degree in Computer Science

• Faculdades Associadas de São Paulo



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