Manager Customer Service

Lee Jordan

Newark DE ***** Phone: 302-***-**** Email: **********@*****.***

Objective

To find stable, financially beneficial employment that allows me to fully use some, many, or all of my talents in a field that reflects my interests and a position that makes me look forward to going to work each day!

KEY SKILLS

Office Skills:

Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support Complaint Handling

Processing contracts

Computer Skills:

Word PowerPoint Publisher Outlook Social Media

PROFESSIONAL EXPERIENCE

PRF Productions (Manheim, PA) Assistant to Entertainment Department, 11/2009 – 2/2013

nProvide clerical support to the Entertainment Department, most specifically the Director of Entertainment and Artistic Director of PRF productions; Processing contracts for all Independent Acts; Liaise between Entertainment Department and Accounting; Housing manager; Transportation for touring groups; Primary Coordinator for all auditions, both local and national; Point of contact for all, shipped materials; Create and develop all, outgoing packets for hired performers; Assist in set up/clean up for all, incoming Independent Acts; Assist Merchant Coordinator, as needed; Manage backstage process(es) for 1,000+ competitor Feis, Data Entry

Mazza Vineyards Inc (Manheim, PA) Manager/Director/Member of Entertainment Staff/Actor, 7/2007 - Present

nDirector, actor, and singer for 7 seasons of the annual Pennsylvania Renaissance Faire; featured performer in Renaissance Festival and Mansion Shows; improvisational comedic and dramatic performances; stage combat,featured fight combatant, featured equestrian rider; teach/coach improv and dialect to a cast of more than 100 performers; director of several stage shows

Wiley’s (Banner Elk, NC) Fry Cook 3/2006 - 7/2007

nMaintain sanitation, health, and safety standards in work areas; Clean, stock, and restock workstations and display cases; Verify that prepared food meets requirements for quality and quantity; Clean food preparation areas, cooking surfaces, and utensils; Cook the exact number of items ordered by each customer, working on several different orders simultaneously.

Horn in the West (Boone, NC) Director/Member of Entertainment Staff/Actor

nProvide clerical support to the Entertainment Department, most specifically the Public Relations Director; Coordinating marketing events; Creating marketing opportunities with local businesses; Coordinating and executing radio and newspaper interviews; Serving as a liaison between PR department and journalists for local newspapers; Fight Director and choreographer; Featured actor; Featured dancer

Lees McRae College (Banner Elk, NC) Bachelor of Arts in Performing Arts Studies (2007)

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