RICHARD G. HAMBURG 718-***-**** firstname.lastname@example.org
***-** **** ******, #** Bayside, NY 11360
Forward-thinking engineer with over 18 years of broad expertise collaborating with internal and external clients to drive innovative solutions for seamless operations in diverse environments. Highly disciplined quick learner with proven success executing complex projects with little or no supervision, exhibiting exceptional interpersonal, customer service, problem-solving and communication skills.
Education & Training
BS, Mechanical Engineering BS, Aerospace Engineering, State University of New York at Buffalo
Professional Computer Certificate in Windows Programming, City University of New York,
Baruch College Division of Continuing Studies
Languages/Programming: C#, Visual Basic, T-SQL, Access SQL
Databases: MS SQL Server, MS Access
SENIOR PRODUCTION TECHNICAL SUPPORT ANALYST
MODIS/ADECCO 6/2018 – 7/2018
Supported in-house Desktop and Web Applications.
Created ad-hoc Oracle PL/SQL Queries.
SENIOR TECHNICAL SUPPORT ANALYST/SOFTWARE ENGINEER
VALIANT SOLUTIONS, INC. 8/1999 – 12/2017
Created ad-hoc queries of client data using T-SQL in Microsoft SQL Server; user accessible queries reports using in-house Report Writer Application; and custom queries/reports in Microsoft Access, Crystal Reports and Microsoft Reporting Services.
Designed automated jobs to generate reports in Microsoft Excel, and well as import/export integrations with third-party applications such as QuickBooks, ADP, Peachtree, MAS90/200 and Great Plains.
Developed telephony Interactive Voice Response (IVR) Application for Time and Attendance, and applications to integrate with biometric devices.
Performed level-two support for Software as a Service (SaaS) platform Human Capital Management (HCM) software solution in Human Resources (HR), Time and Labor Management (TLM) and Payroll.
Identified and corrected bugs in legacy and current software using agile methodology, and fixes and enhances legacy code.
TECHNICAL SUPPORT ANALYST
SHERIDAN SOFTWARE SYSTEMS 1998 – 1999
Supported developers in use of various component tools via voice, e-mail and fax.
Interfaced with current and potential customers at industry trade shows.
Built sample programs for inclusion in product.