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Customer Service Manager

Powder Springs, GA
September 16, 2018

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**** ****** ** ****** *******, GA 30127 321-***-**** OBJECTIVE To professionally and effec vely manage all aspects of product distribu on by overseeing all inbound and outbound freight, while maintaining the mission of your organiza on, by striving to exceed customer and supplier expecta ons while maximizing profitability.

PROFESSIONAL SKILLS ● Hazard Awareness Cri cal Control Point (HACCP) cer fied24 Hr

● HAZWOPPER Cer fied (Hazmat Training; 2002 – 2008

● MS Office Suite 1999 – 2010 edi on

● Advance Food System: Logis cs & Truck management; Inventory Management; Employee scheduling

● AS400-MainFrame: Inventory Management

● ERP Warehouse Management System

● Extensive Customer Service Experience

● Ship Safe Ship Smart, DOT, OSHA Training

● Situa onal Leadership Cer fied through Blanchard Group

● P&L & Budget Management Training/Experience

● SAP, ERP Inventory Management Systems

WORK HISTORY Merritt Island First Baptist Church, January 2018 - June 10th

● Maintenence

● Carpentry work

Flip Flop Tile & Cabinet Creations, October 2017 - January 2018

● Residen al Carpentry Work


5086 Cherry Ln Powder Springs, GA 30127 321-***-**** Safety Chiefs, November 2015 - Present

● Safety Consultant

● Logis cs/Warehouse/Distribu ons

Turn Around Service

Opera ng Improvements

Budget and P/L Review and Op miza ons

Risk Management and Media on

Staff Performance Improvements

Compliance Adherance & SAP Analysis

Scott Distribution Services, February 2014 - November 2015

● Turn Around Service

● P/L Budge ng

● Staff Improvements

● Loss Reduc ons

● Safety Improvements

Starship Enterprises, September 2013 - February 2014

● Load Management, Inventory Management, and Customer Service Warehouse Coordinator, Round Eye Supply, LLC.; June 2013 – Present

● Responsible for maintaining all warehouse ac vi es and expedi ng customer orders in a mley manner

Shipping Manager, Twelve Baskets, INC.; 2009 – 2011

● Responsible for 10 employees in selec ng, checking and loading of dry, fresh and frozen products on to trailers previously routed for customer delivery. In charge of assigning daily work, processing mesheets, and ensuring safety and compliance with company policies and procedures at all mes. Responsible for OS&D reports to track errors made by selectors. Responsible for receiving of products on Sundays for add backs for Monday deliveries. Responsible for maintaining SOP’S, GMP’S and WOP’S for annual audits.


5086 Cherry Ln Powder Springs, GA 30127 321-***-**** Shipping Manager, Columbia Farms; 2006 – 2009

● Responsible for 22 employees in stocking, selecting & loading of the poultry fresh and frozen products onto trailer’s previously routed for customer delivery. In charge of scheduling all inbound, and outbound freight. Assigning daily work, processing timesheets, and ensuring safety and compliance with company policies and procedures at all times. In charge of all Inventory and computerized inventory/Lot control in our outside Cold Storage facilities. In charge of perfect PO’s, and on time deliveries. Responsible for the shipping department budget including AR’s, time management; repairs to the facility and up keep on trucks and trailers. Improved on time deliveries from 78% to 98%. Reduced errors by 40% by implementing a computerized Bill Of Lading. EDUCATION ● 1986-1988Truett McConnell College Cleveland, Georgia

(AA) Music & Fine Arts

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