PC Desktop/Network Support

KEVIN GERARD BATES

**** **** ***** ******

Philadelphia, PA 19141

267-***-**** (home) / 215-***-****(mobile)

***********@*****.***

http://www.linkedin.com/in/kgbates

SUMMARY:

Over twelve (12+) years of progressively responsible experience as an Information Systems Analyst

(Level 2-3 PC Desktop Support) and PC/Network Technician with organizations that support

large global multi-network user environments. Skills include: Excellent Customer Service – Project

Management – Training and Supervisory roles.

SKILLS:

Computer network administration, configuration, diagnosis and installation

2k10/12 Server(AD); Novell NetWare 6.x/5.x; Unix Sun Solaris 8

Hardware/Software installations, upgrades, troubleshooting, diagnostics, data recovery

and preventive maintenance techniques

Support level skills in Win 10/8/7 (AD), XP; Apple/Mac OS X; IBM RS6000/AS400 Tape Library/Backups; MS Back Office (SCCM, SMS, etc.); SQL Server 7.0; DOS, MS Exchange Server 2013/2010; VPN, TCP/IP, GPS, Mobile (iPad/iPhone OS, Android provisioning/Blackberry Enterprise Server admin.), Wireless and Assistive Technologies environments

Knowledge of various software applications including (but not limited to):

MS Office 360/2k12/2k10/2k7; MS Outlook 2k12/10; MS Project 2000; Amazon Web

Services (AWS); VMware Airwatch; Lotus Notes R4.x/5.x/6.x; Ghost 7/8.x; Norton Utils.;

ccMail; JAWS, Open Book; Palm, PDAs and remote access software support. Also, NIC,

PCMCIA, video and modem card installations

Video conferencing maintenance & support (Tandberg/Cisco)

Familiarity with the Cloud Technology, Internet, HTTP, HTML, FTP and various associated web browsers and protocols (NetBios, DHCP, WINS, DNS, NFS, SMTP)

Patching and firmware upgrades of various Microsoft OS platforms

PROFESSIONAL/TECHNICAL EXPERIENCE:

05/02 - Present Senior Information Systems Specialist/Consultant

PC-NETtherapy, LLP, Philadelphia, PA

Per project requirements, perform PC workstation assessments and deployments

(Dell, Compaq, IBM-compatibles, Macintosh, etc.) and general computer operation duties; Senior level I.T. support; Asset management; Test, install, migrate and/or upgrade various software applications including assistive technologies, e-mail, operating systems, EPIC Systems, Virtual Desktop (VDI) applications and peripheral hardware equipment including various printer resources (HP, Kyocera, Lexmark, Canon, etc.); Insuring user network connectivity via administration, configuration, diagnosis and custom PC/server builds/installs; Performed global remote support; Executive level customer service, project management and help desk duties as required.

KEVIN GERARD BATES

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Technologies (including but not limited to):

Win 10/8.x/7/XP(AD); Novell 6.5; IBM RS6000/AS400 backup/recovery tools and

techniques; Unix (commands); Lotus Notes R5/6.x; MS Outlook 2k10/12, MS Office

360/2k12/10; Groupwise; Ghost 15.x; ZENworks; Citrix XenDesktop/XenApp Software;

MS SCCM/SMS; Epic Optime; Amazon Web Services/Virtual Workspaces; Citrix Server;

VMware 5.1 & Airwatch; Varitas BackUp Exec v8.x; Druva Insync 5.x; Mac OS X with

associated production software, various ITSM applications (ServiceNow, LanDESK

ServiceDesk, Remedy, Vantive, Tivoli, InfraActive, HEAT, HP Service Mgr.,

Citrix/GoToAssist, etc.)

Clients (including but not limited to):

CSS Tec/Suvoda; AMMK Corp./Johnson & Johnson; HCL A/Iron Mountain(IRM); Wipro/Hibu: Zolon Tech/Exelon PECO; Comcast/NBC Universal; 13/Fannie Mae; Xsell/Shire Pharma; S&C/Compucom @ American Water Works; Aqua America; KST Data/Lockheed Martin; PCM/Sarcom/PNC Bank; Brooksource/Children’s Hospital of Phila.(CHoP)/Univ. of Penn Health System (UPHS); Xerox/Cooper Univ. Hospital; Smartsource/STG/Cancer Treatment Center of America; Germantown Community Broadcasting Inc.; APG/CapGemini/Shire Pharma.; Hewlett Packard (HP); CompuCom/BASF/Merck /Sunoco; GCI/Motorola; Momentum/EDS/Towers Perrin; ModisIT/Saint Mary Medical Center ; Technology Brokers and ModisIT/Childrens Hospital of Philadelphia; QuinTech Resources/Thomas Jefferson Univ. and Hospital; FWG/Health Partners Inc.; Criner-Daniels Assocs./Aramark/School District of Philadelphia; Siemens Business Svcs./CIGNA; FutureNET/City of Phila.- DHS, MOIS; CDI/IBM AstraZeneca Pharma., Ford Motor Co.; University of Pennsylvania; HealthCore/Wellpoint Health Net; TAC/Arkema Group, DecisionOne ; Teksystems/Cingular Wireless, Dell/Temple Univ. Health System, Shire Pharma.; Nokia/Cingular Wireless; Kforce/Siemens/Liberty Mutual; Kaiser Permanente; SAP, Inc.; GlaxoSmithKline; Wachovia Securities;

(Bold: current/latest)

PROFESSIONAL/TECHNICAL EXPERIENCE):

12/99 – 05/02 Information Systems Manager/PC Lab Coordinator

Inter-City Services, Inc., Berkeley, CA

Responsible for the overall coordination, management and fiscal oversight

of all information systems resources for administration departments as well

as the computer labs; Maintain compliance with service level agreements

with executive level management by managing a customer service driven

staff of six or more student technicians; Provide day to day maintenance

and support for desktop/notebook systems; Supply users with second level

technical support and research/resolve issues concerning their access to I.T

resources. (W2k/XP/NT 4.0, MS Office XP/2000, MS Outlook 2000, PC Anywhere, Mac OS X, Reflections, Help Desk admin. software (Remedy), etc.)

KEVIN GERARD BATES

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EDUCATION:

Computer Technology Program

Temple University, Continuing Education

Metropolitan Career Center, Philadelphia, PA

Associate in Specialized Technology (Computer Technology)

Communications: Radio-TV-Film

Temple University, School of Communications, Philadelphia, PA

68 Semester units (3yrs.) towards BA degree.

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