Customer Service Manager

Ursula

Bothma

My Objective - Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality customer service and system support/maintenance.

Personal Information

Address : 572 Hanny Street, Pretoria Gardens

Contact Number : 072-***-****

Email Address : ******.*********@*****.***

Identification Number : 900-***-**** 080

Date of Birth : 16 January 1990

Gender : Female

Citizenship : South African

Languages 1st : Afrikaans

2nd : English

Drivers License : Yes

Skills

Known for being agile, motivated, and able to improvise creative yet professional solutions

System Support

SQL Server 2014 Management Studio

SQL Manager for SQL Serer

Good analytical and Problem solving

Data Conversion and Imports

Stock Take (Procedures)

Understanding of Business Procedures

Ability to work well with people

Strong customer service ethos

Excellent organizational skills

Enthusiasm for continual learning

Take own initiative, work well under Pressure

Experience

13 MAY 2013 – 01 MAY 2015

Creditors Clerk / Big Save Cash and Carry, Pretoria

Reconciliation of Monthly Recons.

Balancing to customer statements.

Entering of Rebates, Claims, follow up on queries.

01 MAY 2015 – 31 DECEMBER 2016

System Support / Big Save Cash and Carry, Pretoria

Provide system support to other employees on all modules

Creating and maintaining stock on a Global system for all Cash and Carries and Liquor Stores.

Managing and organizing stock takes.

01 JANUARY 2017 – STILL EMPLOYED

Genesis Support Consultant / Mrj Consultants, Pretoria

Installing and configuration of operating systems for Genesis on site and in the office

Installing and configuration of servers for Genesis

Backups

Upgrade of System Software

Understanding of data and imports

Provide Support To team and Customers

Undertaking Any projects required by Management

Understanding of computer architecture, Print systems, Network and Databases

Investigate problems, find solutions, work close with developers

Education

2009

Matric / Hoërskool Florida, Johannesburg

Subjects

Afrikaans

English

Geography

Business Economics

Economics

Biology

Hobbies

Reading, Swimming, Spending time with Family, Love Animals, Self-Study

Contact this candidate