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Customer Service Sales

El Paso, Texas, United States
September 15, 2018

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Dennis R. Novack

**** **** ******* **.

El Paso, TX 79936



To acquire a position with a well-established company where I may apply my work experience and be an asset to the company.

Skills Summary:

● Data Entry Terminal (PDT, Mainframe Terminal, etc.)

● Email Software (Outlook, Thunderbird, etc.)

● Internet Browser (Internet Explorer, Firefox, etc.)

● Peripheral Devices (Scanners, Printers, etc.)

● Technical

● Type 45wpm

● AS400

● Hazardous Material Training

● Sitting Forklift certified and trainer

● Inbond customs training


Eastern Michigan University, Y psilanti, MI 1972-1976 Business Administration

Edsel Ford High School, D earborn, MI 1969-1972


Employment History:

XPO Logistics, E l Paso, Texas

Inbound Supervisor Jan 02, 2017 – Aug 31, 2018

Direct supervision of dock and driver personnel. Creating inbound city loads and routing of all inbound shipments. Insuring all city and line haul loads are properly loaded and secured for transit. Meeting all company goals for inbound dock production and line haul load average. Sky Transportation, El Paso, Texas

Assistant Director of Operations Customer Service Jan 13, 2014 – Dec 31, 2016 Planning of inbound and outbound loads. City and line haul dispatch. Acquiring revenue through all channels. Customer billing/Service/updates.

Time Warner Cable, El Paso, Texas

Advance Technical Repair Level 3 Nov 20, 2009 - Jan 02, 2014 Working with customers to resolve technical issues, with their phone, cable, internet and wireless issues. Also up selling products to customers with either phone, cable and internet. Top 5 agent. Central Freight Lines, Albuquerque, New Mexico

Terminal Manager/Sales Jan 02, 2008 - Ju1 24, 2009 P&L, recruiting, hiring, and training, sales to new and current customers, billing, claims, city and line haul operations, dispatch, customer service, human resource functions, vehicle maintenance. Dock operations. City and outbound planning.

References available upon request

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