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Administrative Assistant Customer Service

Maple Heights, OH
September 18, 2018

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Wanda R. Owens

***** ******* ****** #*

Warrensville Heights, Ohio 44128

Primary Phone (Home): 216-***-****

Cell Phone: 216-***-****


Job Experience

**/** - ******’s Grocery Stores, Pepper Pike, Ohio 44122


Pricing Coordinators

Make sure pricing of groceries items is correct and

on file

Customer service

08/2013 - 08/15 Rite Aid, Woodmere, Ohio 44122

Front-End Supervisor

Audit cashiers

Help pharmacy

Resolve customer complaints

Open and closed store

Make deposits and delivery to bank

Pay bills

Check in vendor’s orders

12/2012 – 08/13 Giant Eagle, Chagrin Falls, Ohio 44122

Customer Service Desk / Cashier

Resolve customer complaints

Answer phones

Make deposits

Audit cashiers

Closed store.

04/2008 – 05/12 Ahuja Medical Center, Cleveland, Ohio 44122

Division Secretary Ortho 7th Floor

Purchasing supplies for department

Answering multi line phones

Maintain patient’s charts (Medical Information)

Scheduler and timekeeper

University Hospital Case Medical Center, Cleveland, Ohio 44106

Division Secretary Ortho 8th Floor

Purchasing supplies for department

Answering multi line phones

Maintain patient’s charts (Medical Information)

07/16/07 – 01/08 Richard Bowen + Associates, Cleveland, Ohio 44120

IT Network Administration

Administer network workstation, utilizing one or more TCP/IP or non-TCP/IP

Networking protocols and/or one or more UNIX-based or non-UNIX based oper-

ating systems.

Evaluate and/or recommend purchases of computers, network hardware,

peripheral equipment and software.

Investigate user problems, identify their source, and determine possible solutions, test and implement solutions.

Install, configure and maintain personal computers, disk drives, and data

Acquisition boards, CD ROM units, printers and related equipment.

Perform and/or oversee software and application development, installation, and upgrades.

Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security,

File permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users. Document network problems and resolutions for future reference.

Other duties as assigned.

06/12/06 – 07/07 ITT Technical Institute, Warrensville Hts., Ohio 44128


Switchboard operator

Assist the Marketing Department

Data Entry

11/01 – 12/05 First American Title Insurance

Administrative Assistant and Receptionist

Switchboard operator

Prepare invoices for payment

Work on excel spreadsheet

Make travel arrangements for Vice President

Order office supplies

03/85 – 10/01 National City Bank, Cleveland, Ohio 44115

Executive Administrative Assistant

Prepare presentation for new business and client presentations.

Prepare charts and performance information for weekly conference call.

Make travel arrangements for CFO and keep his calendar.

Prepare daily and monthly performance reports for Amada Group of Funds.

Coordinator for computer problems.

Process invoices for payment.

Order supplies for the office.

Prepare expense reports

Administratrative Assistant in the Personal Trust Department

Prepare Investment reviews for customer’s presentations.

Process deposits, withdrawals, and wire transfer of funds.

Respond to customer inquiries regarding account balances, security prices,

and transaction settlement.

Review new/closing account documentation for accuracy and completeness

Administrative Assistant for NatCity Investments, Inc.

Support Fixed Income sales staff

Submit order for Fed Funds and Commercial Paper, and U.S. Treasuries at


Order supplies for the office.

Computer Skills: Proficient in windows based software including Word, Excel, Outlook, and PowerPoint.

References: Available upon request.

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