Experienced System Analyst with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Comprehensive background extends over 10 years and encompasses both the private and public sectors.
Network configuration and support
Web content management
Knowledge of audio/video editing/ streaming
Content management systems/Content Development
IT/Web- Based Media Support
Strategy and Planning
Developed and communicated Web site usage, security policies and standards to all users.
Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.
Used object-oriented design/programming to design new stand-alone application.
Successfully trained 25 employees to use new operating system.
Systems Analyst 03/2008 to 09/2018
RDIconnect Inc. Houston, TX
Analyzed software, hardware and network systems for various transmission systems.
Perform data analysis, testing, debugging, audits, disaster recovery, and problem resolution.
Research and evaluate technology solutions and present recommendations for improved system operations.
Maintained company servers, computers, printers, cables and other equipment.
Develop and demonstrate prototype software, and participate in both operational analysis and software development.
Designed, assembled and tested existing computer systems
Create data verification methods and comply with standard system procedures.
Participated in design analysis and pre- and post-installation reviews.
Analyzed complex computer systems to assess vulnerability and risk.
Determined feasibility, functionality and potential benefits of proposed systems.
Web Hosting/Support Analyst 12/2006 to 03/2008
Yahoo Inc. Houston, Tx
Updated and managed existing website properties for a Yahoo web hosting clients
Debugged and troubleshooted existing websites and correct errors as required for clients
Translated abstract requirements into concrete user flows and interaction designs.
Presented pros and cons of various design approaches to design teams and management.
Generated concepts and initial design explorations for new features and other product aspects.
Worked closely with product managers, visual designers and development team to appropriately evolve designs from concept to launch.
Answer and appropriately handle incoming customer support requests via phone, E-mail, Web support, Domains setup,
Support Web base programs such as Dream weaver, Page Builder, HTML, Site Builder, Site solution, Plug-ins, PHP, using FTP etc
Systems Analyst 02/2004 to 03/2006
Technology-Sure Houston, TX
Configured and installed routers, switches and wireless controllers. Maintained company servers, computers, printers, cables and other equipment.
Identified, reported and resolved network security violations.
Drafted training materials and organized training sessions for 15 new employees.
Acted as primary contact for computer hardware and software problems, as well as network emergencies.
Monitored system and network devices for optimum work flow
Utilized network management tools to perform corrective actions
Developed new systems and troubleshot existing ones
Bachelor of Science: Technical Management 2010
Devry University Houston, TX
Delta Epsilon Iota Academic Honor Society
Master of Science: Information Systems
Keller Graduate School of Management of DeVry University Houston, TX
Windows, Unix, Linux, Mac OSX, VMWare,HTTP/Apache, DNS/BIND, DNS, DHCP, FTP, Networking (TCP/IP), Computer Software/Hardware, Microsoft Windows Server Technologies: Linux, LAMP Stack, IIS and ASP.NET, MySQL, Webdesign, Microsoft SQL, Microsoft Windows Server,HTML, Microsoft Exchange, DNS BASH Scripting, Batch Scripting, PHP, C#, VB, C/C++