Christopher Kaschak

*** ******** **. ***. *

Hummelstown, PA 17036

814-***-****

ac61uy@r.postjobfree.com

Work Experience

Higher Information Group Harrisburg, PA 2014-Current

Advanced Support Technician/Installer

●Answered calls coming in to the helpdesk

●Responded to tickets within required SLA period for all clients

●Experience with documenting and recording tickets through a ticketing agent system (OTRS/Autotask/ITGlue)

●Assessed customer’s computer issues and assisted in fixing the issue

●Resolved issues for a multitude of different client specific software

●Performed regular maintenance on client’s machines

●Helped maintain updates to client machine monitoring system (Zabbix)

●Imaged and configured new pcs, tablets, laptops, smartphones, etc. for clients

●Performed advanced troubleshooting for various issues ranging anywhere from installing print drivers to removing viruses

●Learned client specific software programs, and how to install and repair the software

●Installed new hardware on client machines/Replaced old hardware such as failing hard drives

●Worked in Windows based servers ranging from SBS 2008 to Windows Server 2016

●Worked in Exchange servers ranging from 2007 to 2016

●Regularly worked within active directory, group policy, print management, Exchange shell, PowerShell

●Experience with file and print servers and services

●Worked with a team of four members on the helpdesk, but occasionally as few as two

●Provided IT support and printer support to over 200 clients, plus internal IT support

●Assisted fellow employees with resolving difficult issues

●Went onsite to client locations as necessary to assist in client migrations, new server setups, new network setups, etc.

●Regularly went on site to clients as necessary to address issues that could not be resolved remotely

●Worked with third party software vendors to resolve issues with their software

●Escalated support tickets through the proper channels as necessary

●Configured VOIP phones

●Assisted on server and network upgrades, migrations, and general installs

Coin Wrap Inc. Middletown, PA 2014-2014

Machine Operator

●Ensured all machines on assigned line operated smoothly

●Cleared bent, damaged, or foreign coin from machines

●Lifted bags of coin up to 60lbs

●Maintained clean work environment, swept floors, and vacuumed machines at the end of the day

●Inspected finished product to make sure all rolls were accounted for and accurately wrapped

●Sorted coin

●Weighed bags or trays of coin to be sure the proper amount was in the bag or tray

●Stacked finished product on pallets neatly

●Use of hand operated pallet jacks

●Minor machine repair

US Cargo and Courier Camp Hill, PA 2010-2013

Operations Administrator/Dispatcher

●Received parts and appropriately organized them on according shelving

●Prepared parts to be out bounded

●Contacted drivers to pick up packages for delivery

●Made sure drivers had enough time to make deliveries within scheduled time restraints provided for each package

●Answered phone calls and scheduled “pick-ups” for drivers

●Manifested daily route “pick-ups” and deliveries

●Found directions for drivers if they were lost. If the address was wrong, contacted our supplier to get an address correction for the driver

●Loaded and unloaded trucks using a pallet jack or motorized pallet jack for incoming or outgoing shipments

●Made deliveries and “pick-ups” in work provided box truck

●Filed away documents and records

●Sorted parcels going to post offices

●Prepared returned post office freight for outbound shipment

●Conducted physical inventory counts for our suppliers when requested

●Helped to maintain a clean office and work environment

●Used Microsoft Word and Excel on a daily basis for manifesting and Independent Contractor settlements

●Provided quality customer service and helped to resolve any issues a customer would call in with

●Faxed documents and/or emailed them to corporate office or other station locations (example: Philadelphia or Pittsburgh)

Education

Weatherly Area High School Weatherly, PA

Graduation: Spring 2006

Harrisburg Area Community College Harrisburg, PA

Expected Graduation: Fall 2019 GPA: 3.75

Skills

Technical: Microsoft Office Suite 2010, 2013, 2016, Office 365

Business: Interact well with customers, organized, reliable, flexible, learns quickly, and trustworthy.

References available upon request

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