Advanced Support Technician/Installer
Resume:
Christopher Kaschak
Hummelstown, PA 17036
**********@*****.***
Work Experience
Higher Information Group Harrisburg, PA 2014-Current
Advanced Support Technician/Installer
●Answered calls coming in to the helpdesk
●Responded to tickets within required SLA period for all clients
●Experience with documenting and recording tickets through a ticketing agent system (OTRS/Autotask/ITGlue)
●Assessed customer’s computer issues and assisted in fixing the issue
●Resolved issues for a multitude of different client specific software
●Performed regular maintenance on client’s machines
●Helped maintain updates to client machine monitoring system (Zabbix)
●Imaged and configured new pcs, tablets, laptops, smartphones, etc. for clients
●Performed advanced troubleshooting for various issues ranging anywhere from installing print drivers to removing viruses
●Learned client specific software programs, and how to install and repair the software
●Installed new hardware on client machines/Replaced old hardware such as failing hard drives
●Worked in Windows based servers ranging from SBS 2008 to Windows Server 2016
●Worked in Exchange servers ranging from 2007 to 2016
●Regularly worked within active directory, group policy, print management, Exchange shell, PowerShell
●Experience with file and print servers and services
●Worked with a team of four members on the helpdesk, but occasionally as few as two
●Provided IT support and printer support to over 200 clients, plus internal IT support
●Assisted fellow employees with resolving difficult issues
●Went onsite to client locations as necessary to assist in client migrations, new server setups, new network setups, etc.
●Regularly went on site to clients as necessary to address issues that could not be resolved remotely
●Worked with third party software vendors to resolve issues with their software
●Escalated support tickets through the proper channels as necessary
●Configured VOIP phones
●Assisted on server and network upgrades, migrations, and general installs
Coin Wrap Inc. Middletown, PA 2014-2014
Machine Operator
●Ensured all machines on assigned line operated smoothly
●Cleared bent, damaged, or foreign coin from machines
●Lifted bags of coin up to 60lbs
●Maintained clean work environment, swept floors, and vacuumed machines at the end of the day
●Inspected finished product to make sure all rolls were accounted for and accurately wrapped
●Sorted coin
●Weighed bags or trays of coin to be sure the proper amount was in the bag or tray
●Stacked finished product on pallets neatly
●Use of hand operated pallet jacks
●Minor machine repair
US Cargo and Courier Camp Hill, PA 2010-2013
Operations Administrator/Dispatcher
●Received parts and appropriately organized them on according shelving
●Prepared parts to be out bounded
●Contacted drivers to pick up packages for delivery
●Made sure drivers had enough time to make deliveries within scheduled time restraints provided for each package
●Answered phone calls and scheduled “pick-ups” for drivers
●Manifested daily route “pick-ups” and deliveries
●Found directions for drivers if they were lost. If the address was wrong, contacted our supplier to get an address correction for the driver
●Loaded and unloaded trucks using a pallet jack or motorized pallet jack for incoming or outgoing shipments
●Made deliveries and “pick-ups” in work provided box truck
●Filed away documents and records
●Sorted parcels going to post offices
●Prepared returned post office freight for outbound shipment
●Conducted physical inventory counts for our suppliers when requested
●Helped to maintain a clean office and work environment
●Used Microsoft Word and Excel on a daily basis for manifesting and Independent Contractor settlements
●Provided quality customer service and helped to resolve any issues a customer would call in with
●Faxed documents and/or emailed them to corporate office or other station locations (example: Philadelphia or Pittsburgh)
Education
Weatherly Area High School Weatherly, PA
Graduation: Spring 2006
Harrisburg Area Community College Harrisburg, PA
Expected Graduation: Fall 2019 GPA: 3.75
Skills
Technical: Microsoft Office Suite 2010, 2013, 2016, Office 365
Business: Interact well with customers, organized, reliable, flexible, learns quickly, and trustworthy.
References available upon request
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