Customer Service Security Guard

JF Jonathan Fuentes

847-***-**** E: ****.******@*****.***

*** ******** ***, **** ******, IL 60118

PROFESSIONAL

SUMMARY

Started coding in June of 2018. Since then, have spent countless hours on mastering craft, Study anywhere from 25-30 hours a week. In just 2 mouths, have become extremely familiar with HTML, CSS and JavaScript. Passionate about coding, everything learned in the last 2 months is evidence of that. Each day is spend constantly learning with no signs of slowing down. Currently using Teamtreehouse.com as main source of learning along with some Udemy courses and YouTube tutorials as well.

SKILLS HTML

CSS

JavaScript

jQuery

Responsive Web Design

GitHub

Customer Service

Teamwork

Time Management

Leadership

Problem Solving

Communication

PROJECTS RGB Color guessing game - 2018

A game that chooses a random color in RGB format. Game presents 6 options and user must guess which color is being displayed from the numbers given. Created using HTML/CSS and JavaScript. Link: https://bit.ly/2xgvbxP

Pig dice game - 2018

A game that allows for two users to play. Both users roll dice and first person to reach 100 points wins. Created using HTML/CSS and JavaScript.

Link: https://bit.ly/2MwpgKy

RSVP Application - 2018

LinkedIn: https://bit.ly/2o1clGO Portfolio: https://bit.ly/2xiozPg GitHub: https://bit.ly/2wjHJ6P An application that allows you to add, edit and remove names that would be invited to a certain event. Created using HTML/CSS and JavaScript. Link: https://bit.ly/2CSTyaT

WORK HISTORY SECURITY GUARD 07/2017 to CURRENT

Allied Universal Huntley, IL

Completed reports by recording observations and occurrences and interviewing witnesses.

Noted and followed up on any unusual behavior.

Processed and logged accurate and detailed incident reports. HEAD CASHIER 03/2015 to 08/2016

Menards Carpentersville, IL

Oversaw team of 20 cashiers and service staff.

Assisted management with developing employee improvement plans.

Increased customer loyalty and retention.

CREW MEMBER 10/2013 to 01/2015

Wendy's Carpentersville, IL

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Preserved a perfect attendance record for 15 months. Updated daily logs, computer tracking systems and other relevant documentation.

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