Eugene Hernandez

Cell: 305-***-****

**** *** **. ***. *

Miami Beach, FL 33141

TECHNICAL SKILLS:

Hardware: HP ProLiant DL160 G8, DL 380 G8, IBM SYSTEM X3650, IBM BladeCenter E, Dell PowerVault MD3, 124T, 110T, MD1000 SAS PowerEdge C410x, PowerEdge R910, Dell EqualLogic PS-M4110 Blade Array, EMC2 SAN, Netapp.

Software: Vmware 6.0, VNC, MacAfee EPO, Lotus Notes, MS Office 97,2000, 2003, 2010, 2013, ARCserve, Veritas Netbackup, MS Exchange 5.5, 2000, 2003, 2007, Windows SharePoint Services 2.0, SQL, TSQL, Portal Server 2003, WSS 3.0, and MOSS 2007, SQL 2000, 2005, 2008, Citrix, GroupWise, ISA Server 2000, Active Directory, DHCP, DNS.

Networking: Cisco Routers 2400, 1841, DHCP, DNS, SMTP, TCP IP, LAN, Ethernet, Juniper

O/S: Windows 3.1, 95, NT 4.0, 2000, XP, Vista and 7. Windows Server NT, 2000, 2003, 2008 2012, 2012 R2, 2016 and 2008 R2, Mac OS 8, 9, X, Linux Redhat, Debian, Ubuntu, SUSE Enterprise Linux, Unix HP-UX 11i

EDUCATION:

Bachelor Degree in Computer science in The Universidad Interamericana De Puerto Rico Aguadilla, PR.

Certified on MCP win7, 2008 MCITP, CCNA, at The Academy in Miami, FL

General Certification:

MCTS, MCITP, CCNA, CompTIA i-Net+, MCSA, VMware, MCSE Security and MCSE.

PROFESSIONAL EXPERIENCE:

DXC (Boeing) Miami, FL 06-2016 to 08-2018

Remote System Administrator

Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.

Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.

Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.

Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed.

Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications.

Utilizes standard corporate tools to record change and problem activities for tracking purposes.

Deploy patches to server using SCCM 2012.

Petsupermarket (Contract) - Sunrise, FL

System Administrator 02-2016 to 04-2016

Implement, administer and support backup solutions, using Symantec Netbackup, Veeam and Backup Exec.

Provide direct technical support for the planning, coordination, and implementation of releases, upgrades, or changes to NetApp storage systems and the range of products and productivity tools that support the testing and production of those storage systems.

Migration of physical servers to Vmware 6.0 environment.

Update file server from Windows 2003, Windows 2008 to 2012 R2.

Manage AVG antivirus, download definitions and deploy to computer clients.

Used SCCM 2007 R3 to design end user solutions for Operating Systems and applications.

Provided documentation support and technical assistance on SCCM functions.

Formulated SQL queries and developed reports on SCCM performance.

Ascertained proper functioning of systems and software.

Upgraded systems with servers and applications on timely basis.

Deployed and tuned OS and server software to enhance system performance.

Assurant (Contract) - Miami, FL

System Security Administrator 01-2013 to 02-2016

Grant users access to vary platforms on Novell, Windows AD.

Maintaining and creating servers in Vmware.

Troubleshoot Lotus Notes for user.

Grant users to Novell network drives and printers.

Work with business analyst groups to ascertain their database reporting needs.

Take the database reporting needs and turn them into powerful SQL queries that will extract data and compile it into meaningful reports.

Perform data loads and routine updates on an ongoing basis.

Develop database application forms using MS Access in coordination with SQL tables and stored procedures.

Assist in troubleshooting production issues with members of other teams within the Security Team.

Migration from Novell directory to Win2012 active directory.

Performed cross platform audits of Active Directory (AD) objects and user permissions.

Managed User Accounts on WindowsNT and UNIX Platform (Creation, Deletion, Permissions, and VPN Access).

Developed organizational units in Active Directory (AD) and managed user security with group policies.

Created and maintained email addresses and distribution lists in MS Exchange.

Compiled data to assist technical writers with IT new hire manuals and prepared data to report to testers for system enhancements.

Troubleshoot server hardware issues and work with service providers to facilitate repairs.

Monitor ticketing system on Lotus Notes DB for new tickets and work-items. Update existing tickets.

Manage and update MacAfee EPO servers.

Stifel (Contract) - Coral Gables, FL

Windows System Administrator 02-2012 to 11-2012

Administration of Active Directory on Windows 2003 and 2008 R2 Servers.

Troubleshoot backup failures on Veritas Netbackup.

Build servers for production and test environments following strict build procedures.

Assist in troubleshooting production issues with members of other teams within I.T.

Troubleshoot server hardware issues and work with service providers to facilitate repairs.

Windows Server 2008 Hyper-V virtualization configuration for servers.

Administered DNS, DHCP and WINS.

Configured Group Policy Objects to create a secure Windows Infrastructure.

Provided third level help desk support for problems relating to Active Directory.

Created user ID's, roles, groups OU's etc.

Transitioned users from multiple legacy domains

Monitor ticketing system for new tickets and work-items. Update existing tickets.

Proactively monitor systems health by physically inspecting environment and utilizing provided tools such as SCOM, SCCM.

Huron Consulting Group - Miramar, FL

Windows System Administrator 05 2007 to 11 2011

Windows 2000/2003/2008 Active Directory design and installation and design and deployment of enterprise-wide.

Group Policies using Active Directory components.

Configure multiple domain trust on acquisition of others company.

Provided expert level leadership as one of the senior technicians.

Responsibilities including researching, drafting and finalizing complex proposals using a project management approach.

Multiple transitions and cross-forest migrations to Exchange 2007.

Architected the Exchange 2007 lab to cover application testing, migration & design planning, performance testing

Upgrade server from Windows Server 2003 to Windows Server 2008.

Upgrade and migrate users computers from Windows XP to Windows 7.

Administer Exchange 2003 on Server 2003, DNS, DHCP and Active directory on Server 2003 with 3000 + users.

Unlock Account of user, change passwords, and create account, permissions, and security move account from OUs in Active Directory.

GPR Co. CPA (Contract) - Miami Beach, FL

Windows System Administrator 10-2006 to 4-2007

Install and migrate form Created Solutions to Pro Systems accounting software.

Monitor employee’s backups and systems backups with Veritas Backup System. Maintain all accounting (QuickBooks, Created solutions, Prosystems, CFS) software up-to-date.

Migrate from Exchange 2000 to 2003, with 300 users and databases.

Upgrade Operating system and Active Directory, DHCP, DNS, from 2000 to 2003

Managed network technology included Windows Server NT, 2000 and 2003 (including Active Directory), Exchange 5.5, 2000 and 2003 Servers, Terminal Services environments (including Citrix), SQL 2000 Servers, and all Windows desktop operating systems.

Install and configure a new File server in a Disk Arraid.

Install a SUS Sever and configure Domain Policy for Windows update can be deployed in an order matter. Research and Introduce new software to better benefit the company.

Mitchell Madison Group (Contract) - NYC, NY

Network Administrator/Project Manager 2-2006 to 9-2006

Manage and support a Covad voice and fax over ip system.

Install and configure from the ground up a network with new Dell server, Cisco routers, switches and WIFI antennas.

Serve as focal point for equipment orders for new location and to ensure proper configuration and compliance with firm standards. Install, create and configure a new Active Directory, DHCP and DNS on Windows 2003 R2.

Manage a backup system with ARC Serve and LTO2 tape backups solution.

Provide excellent customer service and delivery of technology services and products.

Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion.

Accomplish duties and those needed to support the firm's technology direction.

Maintain all office PC systems including hardware, software, configuration, updates, and patches.

Prepare computers for new hires and provide personalized onsite support, when necessary, in delivering the finished product.

Warner Chilcott (Contract) - Fajardo, P.R.

Network Administrator 7-2004 to 2-2006

Manage troubleshooting and handlings help desk incoming calls and keeping logs in Track IT.

Manage daily backups server using BrightStor ARCserve Backup.

Giving clients support on Outlook, and assisting an Exchange Admin.

Windows XP configuration, migration and Outlook e-mail client Migration and setup.

Fixing and solving computer problems on hardware and software.

Mounting and installing server and computer, changing old computer and keeping inventory.

Administer Active Directory add and manage user accounts, permissions, and access rights.

Perform system backups, Ghost imaging and disaster recovery monitor and test server software performance and provide statistics and reports. Install and configure phones, faxes, and Blackberry messaging and printer systems.

Pepsi-Cola Company - Purchase, N.Y.

Network Administrator 2-2002 to 7-2004

Manage and administrate all operating systems and their corresponding or associated software.

Oversee installation, configuration, maintenance, and troubleshooting of end user desktops.

Responsible for the planning and implementation of the clients network, including LANs, WAN,

Administer and maintain network backups on Veritas NetBackup.

Manage communications and connection solutions, including local area networks.

Occasional inspection of cables in floors and ceilings and lifting and transporting of moderately heavy objects, such as computers and peripherals.

Administered ten local Microsoft Windows 2000 Active Directory servers with Exchange 2000, in the local site of an enterprise-wide implementation of an Active Directory and Exchange environment.

Additional responsibilities included the setup and maintenance of high level Cisco routers and Catalyst switches for the training environment.

Administered the T1 Frame Relay connection to the internet and the company’s internal routing design; using NAT and VLAN technologies.

Researched and planned software and hardware implementations for all of the technical classes offered by Advanced Computer Training

Henegan Construction - NYC, N.Y.

Help Desk Technician 11-1995 to 2-2002

Other functions include receiving, prioritizing, documenting, and resolving end user help requests.

Help request tracking tools, as well as in-person, hands-on help at the desktop level.

Distribute and supervise server storage space allotments.

Analyze system or application usage and plan for growth or increases in network capacity.

Assess need for any system reconfigurations (minor or significant) and execute them if required.

Develop, implement and maintain policies, procedures and associated training plans for system administration and appropriate use.

Administer and maintain end user accounts, permissions, and access rights on Win NT Server and Exchange Servers.

Managed the Novell 4.11 servers with NDS version 6, NDS for NT 2.0, and file and print security.

Administered the Windows NT server with Exchange 5.0 and 5.5 and directory services (integrated with NDS).

Responsible for the Windows 95 and 98 client computer systems and telephone voice mail system.

Provided the planning, programming, repair and maintenance of all computers and networking systems.

Researched and installed the entire computer systems including all of the hardware, software and cabling.

Participated in a wide variety of specialized legal office functions including overseeing the duties of staff.

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