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Customer Service Material Handler

Washington, District of Columbia, United States
September 13, 2018

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Brock Mack

Lead Material Handler - Med Star Washington Hospital Center

Bladensburg, MD 20710

(202) 486- 3962

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lead Material Handler

Med Star Washington Hospital Center - Washington, DC March 2015 to February 2018

Stock Medical supplies and clean linens for all units

Maintains inventory of medical supplies for all units within the hospital

Creates and maintains delivery logs for all units

Helps with the training of new staffs

Implements standard operation procedures to improve delivery services to units

Maintains professional interactions with external vendors

Provides and create a professional yet friendly environment through the telephone while interacting with internal and external customers

Supports the department by preparing large amount of supplies to be delivered to units throughout the hospital

Material Handler

Premium Distribution of Washington - Washington, DC October 2012 to February 2014

Loaded and unloaded delivery trucks using electronic forklift

Maintained inventory of all trucks

Kept and maintained accurate stacking materials

Maintained inventory and documented damaged materials

Reported troubleshoots issues with immediate managers Night Custodian

EMCOR Government Services - Washington, DC

March 2012 to September 2012

Cleaned and maintained government offices for the National Affairs Institutes of Virginia

Kept a clean sterile and comfortable environment

Kept a sanitized multiple suites by dusting, polishing, waxing, and daily emptying of trash Worked well with other team members and supervisors to accomplish assigned tasks Material Handler

Home Depot - Capitol Heights, MD

November 2009 to July 2011

Broke pallets of merchandise to be stocked

Kept shelves and incoming inventory

Stocked shelves over night for normal business hours

Set up store displays and operated machineries such as: Forklifts, electric jacks, and op machine for overhead stockings

Provided superb customer service to customers and the general public Material Handler

NJATC - Upper Marlboro, MD

October 2007 to March 2011

Maintained a clean and safe warehouse adhering to safety and warehouse guidelines

Coordinated shipping, packing and pulling orders

Maintained and tracking of packages using the UPS and FEDEX tracking system

Worked alongside management to motivate the team

Assisted in training of new personnel

Supported the warehouse by providing superb customer service to clients and the general public Assistant Manager

Swartz and son Distribution - Brentwood, MD

May 1999 to October 2007

Assisted with loading and unloading trailers box trucks and side bay trucks

Troubleshoots and resolved issues in a diplomatic manner

Implemented new standard operating procedure to improve shipping strategy

Managed a team of 15 staff members in merchandise shipping

Assisted management with candidate interviews and new personnel training

Delegated and assigned team projects

Reviewed and assured all safety procedure are implemented

Self- trained to operate forklift, and other warehouse equipment

Performed heavy lifting and moving of merchandise

Assisted with attendance and timekeeping


Certificate in Hospitality

UDC - Washington, DC

2010 to 2010


Certfied in the use of all material handling equipment. Additional Information

Dedicated leader with demonstrated training, managing and motivating ability, knowledgeable quality control standards, self- motivated, dedicated to product quality conditioning and quality procedure expertise, experienced in production scheduling, purchasing ability supply management expertise.

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