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Customer Service Human Resource

Birmingham, AL
September 13, 2018

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Dynamic and versatile professional, interested in pursuing an entry-level position in human resources to continue demonstrating expertise and skills in human resources administration, organizational management, and customer service. Expert at supervising and motivating cross-functional teams to ensure the fulfillment of company goals. Skilled at multitasking within fast-paced environments and collaborating with all levels of professionals.

2 Areas of Expertise

Leadership and Team Building Human Resources Management Policy Development Cost Reduction Strategies Payroll Processing and Administration Conflict Resolution and Decision Making

2 Relevant Experience

PRA Group Birmingham, AL

Account Manager March 2016–present

Verify consumer credit bureau disputes against original account documentation and respond accurately and in a timely manner.

Quickly and accurately work between several databases, and readily communicate relevant information among the appropriate parties to achieve effective business outcomes.

85% success rate with overcoming consumer objectives to construct consumer repayment plans.

Work independently to achieve monthly goals; exceeded each month by 15%.

Victoria’s Secret Birmingham, AL

Operations and Staffing Supervisor Jan 2014–Oct 2015

Held full responsibility in training and evaluating all aspirants, while closely adhering to hiring goals to ensure proper selection of candidates.

Expertly developed and communicated weekly schedules for all associates to maintain seamless payroll operations.

Effectively handled the implementation of inventory and supply orders to establish exceptional customer service and brand loyalty.

NPC Pizza Hut Birmingham, AL

Shift Leader Jun 2011–Mar 2013

Rendered assistance in implementing dynamic sales, training, mentoring, and hiring new employees.

Rendered support in maintaining cost of production.

Made significant contribution for the increase in customer satisfaction by supporting employee recognition.

2 Education

Bachelor of Science in Human Resource Management: 12/2013

University of Alabama at Birmingham–Collat School of Business Birmingham, AL

Project Management for IVR Care Transitions

Relevant Coursework: Employment Law, Operations Management, and Human Resource Management

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