Engineer Customer Service

Professional Summary

Talented and resourceful System Administrator specializing in troubleshooting. Committed to providing the best in customer service needs. Multiple computer certifications partnered with a degree in Audio/Video Engineering make for quick educated decisions while still being a team player. A sponge for technology. Constantly seeking new and exciting challenges.

Technical Summary

Computer system processes including

Created custom GPO’s for development testing

DNS and DHCP administration for custom VLAN’s for development testing

Developing and editing scripts for automated deployment

Active Directory OU structure support

LAN/WAN onsite support including Cisco router/switches/wireless AP’s

Architected and installed VMware ESXi and VMware vShpere

Image creations for client and server PC’s

Client and Server custom installations

Engineering and administration of multi-site enterprise computers

Data backup and restoration/Disaster recovery

PC and network communication troubleshooting

Hardware

Dell Servers, Optiplex, Dimension, Latitude, and Inspiron products

Cisco, D-Link, Linksys, and Netgear routers, switches, and firewalls

Audio and Video interfacing devices

Power and Voltage regulators, regenerators, and inverters

Apple OSX, and iOS devices

Android devices

Software

Networking protocols DNS, DHCP, SMTP, LDAP

Windows 98/2000/XP/Vista/7/8/10

Windows 2000/2003/2008/2012 Server

Microsoft Exchange 5.5/2000/2003/2008/2012

Microsoft Office 98/2000/XP/2003/2007/2010/2013/2016

Configure iOS devices with Citrix and VPN solutions

Configure OSX desktops and laptops with Parallels with Windows 7 and XP

Mac OSX including Bootcamp, all iOS devices, and Android

Configuring and troubleshooting of Time Machine back-ups on OSX

Citrix. RDP. PC Anywhere. Net Meeting

VM Ware, Parallels, Virtual Box

Veritas Backup Exec. Dantz Retrospect. Norton Ghost. Acronis True Image

Professional Experience

2017 February – October Consumers Energy / Fastswitch

On contract as, Executive Support

Managing iOS and Android devices including profile and certificate issues

Configuring and troubleshooting Exchange and VPN connections on mobile devices

Lead project initiative for Microsoft Intune roll-out company wide

First point of contact for the Executive team for all of their mobile device software and connectivity issues

SCCM remote management including installing and troubleshooting package deployment

Video Conference support

2015 Sept. – 2016 Sept. TD Ameritrade / ASB Resources

On contract as, Senior Site Support

Managing iOS and Android devices

Configuring and troubleshooting Exchange and Citrix connections on mobile devices

Mobile Iron, Good for Messaging implementation and support

Imaging and setup of new Mac and Windows devices

Remote administration and troubleshooting for Mac and Windows devices

Video Conference support

2007 Sept. – 2015 April Thomson Reuters – Tax and Accounting Division

On contract for 1st year of Help Desk support

Active Directory user and computer support

Created custom GPO’s for development testing

DNS and DHCP editing for custom VLAN’s for development testing

Developing and editing scripts for automated deployment

Migration Engineer for Thomson Reuters “One Domain” project, including planning and procuring resources

Mobile device support. Android and iOS devices

Exchange and Outlook client support on Android and iOS devices

Troubleshooting/upgrading client Windows and Apple devices

Virtual Machine implementation for Windows and Apple devices

Local and networked printer/scanner support

2007 May & July-August BASF/Siemens

Southfield, MI and Wyandotte, MI campuses

Contracted for Windows 2000 to XP migrations

Tech III Quality Control Specialist

2005 June - September Shulman Clark Associates

Administration of Windows 2000, 2003, and Exchange servers

DNS and DHCP administration

Citrix server administration

VPN and RDP implementation

Hardware and software troubleshooting

Remote administration and maintenance of servers

1991 - Present Independent Audio/Video Engineer

Setup, coordination, and operation of corporate and concert events

Produced, engineered, and mixing of client audio/visual material

Custom installation of audio/video equipment

Testing, troubleshooting, and repair of audio/video equipment

Customer relationship building

1994 - Present Independent Computer Consultant

Administration of multiple SOHO (Small Office Home Office) PC’s

Administration of Windows 2000, 2003, and Exchange servers

VPN and RDP implementation

Multiple VM solutions

Implemented wired and wireless networks with multiple security measures

Custom port and firewall configurations

Installing, upgrading, and customization of multiple operating systems

Hardware and software troubleshooting

Upgrades and tune-ups of client PC’s

Consulting and recommendations for clients’ needs

Certifications

CompTIA A+

CompTIA Network+

MCP - Microsoft Certified Professional

MCSA 2000 - Microsoft Certified Systems Administrator

Education

New Horizons Computer Learning Centers - 2004

A+

Network+

MCP

MCSA 2000

CCNA (certification pending)

Security+ (certification pending)

Full Sail – Center for the Recording Arts - 1991

Specialized Associates Degree in Recording Engineering

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