Customer Service Manager

JUAN GUILLERMO HURTADO

** ***** ***** ** *** Woodlands, TX. 77382 713-***-**** ************@*****.***

OBJECTIVE

To Obtain a challenging position, Where my knowledge at coordinating Tasks, of numerous Divisions & external agencies, will contribute to the growth & development of your Organization.

Brokerage, logistics, Trucking

SKILLS PROFILE

-Customer service Skills.

-Fluent English and Spanish

-Experienced with various Types of Freights

-Multi-tasking abilities

-Knowledge DOT Regulations

-Knowledge IATA Regulations

-Microsoft Word, Excel, Power Point.

-Key point

-TWIC Card

EMPLOYMENT HISTORY

Gorilla Cargo

9/17/2015 9/20/2017

The Woodlands, TX. Dispatch, operations, Clerk

-Coordinate brokerage operation

-Preparing Documents and contracts ( Trucks)

-Customs Duties (Clearance)

-Customer Service and Data entry

Morgan Transport

9/1/2013 9/17/2015

The Woodlands, TX Operations Manager

-Managing Brokerage, Sales, and logistics.

-Developing new Projects

-pursuing new sales leads

- Paperwork and organization.

Tropic Brokers

1/1/2012 9/1/2013

Houston, TX. North Bond manager

-Brokerage Duties

-Truck Dispatch

-Daily report Customers

-Load Status

-Customer Service

Nkargo Logistics

3/1/2009 1/1/2012

Spring, TX Operations Manager

-Managing dispatch Crew, Administration Office, and Sales Department

-Logistics planning and Dispatching

-Handless all logistics, and operations as well as Support across all Distribution Channels

-Pursuing new sales leads

-Brokerage Duties

Sobering Logistics

1/1/2008 3/1/2009

Miami, FL. Dispatch Customs Clearance

-Book Coordinator loads (incoming –Outgoing)

-Provide maximum customer Service

-Handles Tasks of strategic and operational planning

-Contact with freight lines and Carriers

PERSONAL QUALITIES

-Superior communication with customers, vendors and Co-workers

-Work well under extreme stressful conditions

-Creative, work well independently or team player

-Quick Learner * able to prioritize & Meet fluctuating deadlines*

-Self-starter *Efficient *Dedicated *Ambitious

References available upon request

Contact this candidate