Customer Service Engineer

SUMITHA .T. THARAKAN

Mahboula Block *

Street ***, ******** **.*

Floor 1,Room 1.

Kuwait.

Mobile no. : 94177048

Email Address: ***************@*****.***

PERSONAL SUMMARY

I am seeking challenging opportunities, which utilizes my technical, innovative and management skills to the maximum. Currently looking for a suitable position with an ambitious organization.

EXPERIENCE

1. Worked as Associate project Engineer in Sales department at Automind Technologies,Banglore from 1st December 2016 to 21st March 2018 Duties:

Improving engagement with merchandise and providing outstanding customer service.

Maintain constant presence on sales.

Understanding customer requirement, Cross-selling products to increase purchase amounts.

Software module level testing Debugging, Integration, Trials and Testing.

Channel configuration, Data acquisition, Data display, Data playback, post analysis, etc. 2. Worked as instructor at V Institute, Kollam from September 2014 to march 2015 ACADEMIC PROFILE

• Master of Engineering in Communication Systems from Francis Xavier Engineering College, Tirunelveli, Anna University, 2012 – 2014. CGPA- 8.1

• B.Tech in ECE from Baselios Mathews II College of Engineering, sasthamcotta, Kerala (Kerala University) during the year 2008-2012. CGPA- 6.46

• Higher secondary from Dr.C.T. Eapen Memorial H.S.School, Kerala during the year 2006 -2008, with 81%

• S.S.L.C from Kerala State Educational Board during the year 2006, with 87% KEY SKILLS AND COMPETENCIES

• Able to communicate and present confidently, clearly and expressively.

• Accustomed to working with senior management.

• Excellent hands on management & communications skills.

• Able to think laterally to create options and solutions. PROJECT DETAILS:

• ANOMALY DETECTION FOR LINK FAILURE LOCALIZATION IN OPTICAL NETWORKS

• INFRARED DETECTOR SYSTEM FOR SAFE AIRPORT OPERATION PERSONAL SKILLS

• Excellent Willingness to learn

• Customer Service.

• Organization.

• Merchandising.

• Product Knowledge.

• Merchandising.

• Basic Math

• Capable of motivating others

• Strong initiative in decision-making and assumption of responsibilities

• Results orientated.

• Leadership and influencing skills.

• Handling critical issues.

• Communication and interpersonal relations.

TECHNICAL SKILLS

• Software Skills :M.S Office, NS2, Mat lab, C, C++,LABVIEW

• Operating Systems : Windows 9/8/ 7/2000/XP, Linux, Fedora PERSONAL PROFILE

Name : Sumitha T Tharakan

Father’s Name : Thampi koshy

Mother’s Name : Suja Thampi

Date of Birth : 4-May-1991

Marital Status : Single

Language Proficiency : English, Malayalam, Hindi, Tamil Hobbies : Reading, interested in music’s

I hereby certify that the above information provided is correct to the best of my knowledge and belief.

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