Customer Service Sales

Lauren Trim

*** * ******* ******, ************, PA 19119 (H): 215-***-****

(C): 215-***-**** **********@*******.***

Professional Summary

Valued for relationship building and strong analytical skills.

Results driven, customer oriented with a focus on improving effectiveness.

Known for creative problem solving, aptitude to understand technical information and strong business acumen.

Education

ASSOCIATES MAY 2000 COMMUNITY COLLEGE OF PHILADELPHIA

Major: Retail Management

Related coursework: Business Management, Economics, Advertising.

Pre-Licensed in PA Accident and Health Insurance

Skills & Abilities

MANAGEMENT

Managed Teller Line.

Spearheaded Audit Preparations.

Coached Direct Reports on Customer Interactions.

Monitored Cash Flow Requirements.

SALES

Promoted Customer Acquisition.

Exceeded Set Goals

Experience

DELINQUENT LOAN PROCESSOR TRANSWORLD SYSTEMS INC 2012-2016

Advised borrowers of options available to move loans from default status.

Completed income calculations.

Structured recurring payment schedules.

Monitored borrowers to ensure program compliance.

TELLER COORDINATOR BANK OF AMERICA 2005-2011

Monitored compliance requirements.

Created a high-performance culture for teller referrals and customer experience.

UNIVERSAL BANKER BANK OF AMERICA 2004-2005

Responsible for servicing of customer accounts.

TELLER BANK OF AMERICA 2000-2004

Frontline teller responsible for processing daily transactions accurately and efficiently.

Completed end of day requirements for balancing accuracy and controllable losses.

Maintain relationships with existing clients.

ACCOMPLISHMENTS TRANSWORLD SYSTEMS INC 2013

Achieving Customer Compliance Excellence Award.

ACCOMPLISHMENTS BANK OF AMERICA 2000-2011

2009 East Division Top Teller Operations Specialist Performer Award.

October 2009 Gold Medal Winner.

2007 Spirit Medal Recipient.

REFERENCES AVAILABLE ON REQUEST

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