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Customer Service Manager

Location:
Colorado Springs, CO
Posted:
September 14, 2018

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Resume:

MELANIE MELONS

Cell: 719-***-**** - ac610q@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives.

Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.

Customer Service Manager with more than 10 years of professional customer service and leadership experience.

Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. WORK HISTORY

01/1999 to 03/2005 Office Manager

Blues Boys – Colorado Springs, CO

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally.

Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. 07/2005 to 12/2016 Office Manager

Miss Fredas Kid u Care – Colorado Springs, Colorado Prepared reports and communication for senior management and clients. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Met or exceeded service and quality standards every review period. EDUCATION

1990 GED:

Harrison High - Colorado Springs, Colorado

Coursework in Conflict Resolution, Marketing and Basic Accounting Training in Call Center Management

SKILLS

Talented client relations manager

Exceptional workflow management

Strong problem solving aptitude

Skilled in call center operations

Adheres to customer service

procedures

Customer interface expertise



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