Sign in

Customer Service Sales

September 14, 2018

Contact this candidate


Page * of *


Address: Kingdom of Bahrain, Manama, T: 00-973-**-**-**-**



I aspire for a challenging position in a professional organization where I can enhance my skills and strengthen them in conjunction with the organization’s goals and looking forward to making a significant contribution to any future employer.


2009 – 2013 OPPT Ista Mirleft Morocco

Diploma of Technitien training Service&Kitchen

2007 – 2009 Ibn Zohr University of Rabat Morocco

Bachelor of Business Administration (BBA)


Mar 2017 – Present Jack&Jones – Vero Moda Kingdom of Bahrain BestSeller

Assistant Store Manager

Responsible for overseeing the day to day running of a large retail store and 15 staff. Leading a team to deliver exceptional customer service in a fast paced and constantly changing retail environment. Ensuring the store is operational at all times and that the range of clothes displayed meet the customer's needs. Duties:

Making sure the right things are being done, by the right people, at the right time and in the right way.

Bringing the latest trends to the high street at affordable prices.

Recruiting, training, appraising and supervising staff.

Maintaining awareness of market trends in the retail industry, and monitoring what local competitors are doing.

Ensuring the necessary health and safety checks are completed daily.

Analyzing sales figures and forecasting future sales volumes to maximize profits.

Responding to customer complaints and comments.

Provide full support to the boutique manager by looking after staff, ensuring store operation is running as it should and covering during the manager's absence.

Page 2 of 3

Nov 2016 – Jan 2017 Zara Morocco

Akssal Group

Sr. Visual Merchandising

Approaching customers and helping them with their needs. Assisting the management team in maximizing the stores sales and profitability. Describing or demonstrating in detail a product and its benefits to customers. Assisting customers with their enquiries

Putting up posters and promotional material for sales etc.

Store VM.

Jun 2015 – Sep 2016 Zara Kingdom of Bahrain

Azadea Group

Sales Associate

Maintaining the cleanliness of the retail shop at all times.

Replenishing stock on shelves.

Dealing politely with customer complaints and resolving them

Keeping the store organized & maintaining an uncluttered environment.

Constantly updating and replenishing sales display areas. Oct 2014 - May 2015 M&M Bakery Morocco

Germany Franchise


Welcome & Serve the customers.

Greet the Customers with smile upon entering the shop.

Offered customers with exemplary and timely service.

Assisting clients in menu decisions.

Taking order of food and drinks from the guess.

Serving the guest with the foods and drinks.

Providing consistent prompt, friendly service.

Providing customers with an enjoyable shopping experience. Aug 2011 – Aug 2012 Royal Mirage Morocco

Hotel Fes

Sr. Receptionist

Led a team of 10 members acting as a resceptionist, porters, supervisors and customer service assistants.

Prepared schedules, weekly customer complaints report, training and incentive programs.

Organized the front end area of the store which included the checkouts, customer service desk, replenishment of the checkout stands and transfer of money to the cash office. Page 3 of 3


July – October 2017 Best Seller Kingdom of Bahrain Certificate of AMP Training

Finished the AMP training given from our company and got an AWARD for being a GOOD LEADER of the year 2017.

Jun – Aug 2014 Akhannouch Consulting Morocco

Public Infrastructure Consulting (Dr. Jamal El Youssefi)

Developed a database from the daily press on topics dealing with privatization and regulation of water, energy, transportation and telecom systems; assisted in doing focused research for specific consulting assignments.

Participated in “Transport Regulation for Anglophone Africa Course” offered by the World Bank Institute. Aug – July 2013 OFPPT Morocco

Diploma of Retail & Hospitality

B.A degree in business and administrative management hotels & resorts.

Training about the retail and marketing management.

Diploma in the Kitchen&Service academy from the OFPPT school. AREA OF EXPERTISE & TECHNICAL SKILLS

Marketing Negotiating Dynamic Smart


Launching promotions

Putting the customer


Market awareness

Commercially driven

Planning store layouts

Strong persuasion skills

Cross selling products

Good communicator

Excellent interpersonal


Getting a point across

Sales driven


Self motivated


Desire to succeed Smart

& well presented

Capacity for innovation

Creating incentives

Aware of fashion trends

Long term vision

Spotting opportunities

Contact this candidate