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Manager Customer Service

New York, New York, United States
September 12, 2018

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Cell: 347-***-**** E-mail: LinkedIn: PROFESSIONAL PROFILE: Experienced IT financial professional with a solid background and interest in corporate reporting systems and technical client training. EXPERIENCE

John Lytle,Inc., New York, NY Apr. 2013 – Present

Online Seller- Internet Sales and Customer Service

Built and managed eBay store and utilized several selling platforms including Chairsh and Craig’s List

Proficient with all aspects of shipping including cost-benefit analysis of shipping options

Achieved an ‘Above Standard’ customer satisfaction rating and 100% positive feedback on eBay OP3, Inc., Santa Monica, CA Apr. 2011 – Nov. 2012

Senior Financial and Compliance Officer- Administration and Property Manager

Oversaw all financial activities for a firm that provided event and fundraising services for major non- profit entities located in the U.S. and Canada

Donna Hickey, Inc., Chicago, IL Apr. 2007 – Aug. 2010 Business Manager- Administration and Sales

Introduced and transitioned The Salt River Pima-Maricopa Indian Community in Scottsdale, AZ to market- oriented rental housing from government subsidized management

Managed operations for a motivational speaker

Phillips Partners, LLC, New York, NY Apr. 2005 – Nov. 2006 Managing Partner- Administration and Sales

Set-up and Managed North America Rep Office for financial and accounting group based in Sydney, Aus- tralia

JPMorganChase, New York, NY Jul. 1988 – Apr. 2004

Vice President - Business Manager & Financial Controller Investment Bank Technology & Operations - Cross Business/eCommerce AD Assistant Vice President - Assistant Controller

Global Bank - Global Markets & international Finance Management Financial Officer - Assistant Manager

Global Bank - Overseas Information Systems Group, London Office Global Bank – Accounting Department, Milan, Italy Branch Global Bank – Management Accounting Group

Global Securities and Foreign Exchange – Finance


Networking - Active Directory fundamentals; DHCP and DNS Server; Group Policy management funda- mentals; 802.11/ PAN/LAN/ design, configuration, and troubleshooting; Remote Desktop assistance; VPN, NAT, PAT and VLAN configuration, Network Security, ACL

Software – Windows 10 & 7; MS Office 2013/2010; Google Apps; Windows Server 2012 R2; VMware Work- station; SQL; Java 8; Python; Eclipse; Hadoop; Sqoop; Hive and Tableau

Hardware - Data encryption, backups, recovery, cleanups, and images; Mobile Device troubleshooting; PC/Laptop maintenance; Network Printer troubleshooting; Networking Cable management EDUCATION

Per Scholas, Bronx, NY Jun. 2017 – May 2018

Immersion Data Engineering course tailored by partner/sponsor Cognizant Computer Technician Training - A comprehensive IT curriculum A+ and Net+ Certificates New York University 1990 – 1993



Puppies Behind Bars, New York, NY Oct. 2000 – Aug. 2006 Volunteered to assist in obedience training and socialize service dogs being trained in NYC area prisons

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