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Storage Engineer

Davie, FL
September 12, 2018

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Hector L. Pacheco

**** **** ***** ******** **. #*11

Davie, FL 33314

787-***-**** (mobile)


To obtain a position that allows for professional growth and to utilize my experience and knowledge towards the achievement of the Company’s Objectives and Mission.



EMC Symmetrix 2.0, 3.X, 4.X, 5.X

EMC DMX 800, 1000, 2000, 3000, DMX-3, DMX-4, VMAX,VNX, XtremeIO

EMC Clariion CX-300, 500, 600, 700

Brocade, DS 32/32B2, DCX

McData 64M, 32M, 16M

Cisco MDS 9506/9509, 9513


Cisco UCS

Operating Systems

UNIX (HP, Sun, AIX, Tru64)

Windows NT/XP/2003/2008

ESX/VMware/VSphere 5.5/6.1

OS 390


Unisys Mainframe


ECC 5.1.*/5.2, 6.0

Powerpath 4.0 and above

Timefinder/Timefinder Clone





VMware Converter Tool

NaviSphere Manager / CLI

EMC Connectrix Manager

ESN Manager

Solutions Enabler / SYMCLI

Recoverpoint Replication

Open Migrator

PlateSpin Tool


VMware Storage Migration


Sr. Data Center Engineer Oct. 2015 – Oct. 2017

Presidio Networked Solutions

Oakland, FL

I am responsible for the configuration, implementation, and maintenance of various technologies such as Virtualization, Storage Engineering and Server Management. Responsible for the configuration of EMC VMAX storage arrays with focus on replication tools such as SRDF and Recover Point and configuration of the EMC Unity array. Keeping the focus on the administration of the Data Center UCS and Nexus Platforms. I assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation. Provide storage area network connectivity; maintain documentation including hardware/software applications, support logs and other related information. I assist in installing, configuring and maintaining system hardware and software; analyze and troubleshoot the network logs and track the nature and resolution of problems; monitor usage to ensure security of data and access privileges. I maintain excellent communication with the Datacenter Manager on all tasks and projects. I am also responsible for communicating with customers, peers, team and managers regarding incident and change management. Create and maintain good technical documentation.

Sr. SAN/Storage Engineer April 2012 – Oct. 2015

Solutions Architect

Interval International

Kendall, FL

I am responsible for the day to day administration of the EMC VMAX and DMX-4 storage arrays in a SRDF (replicated) environment. Maintain SRDF Consistency between Source and Target datacenters. Also, I administer and monitor (2) CX4-120, a VNX 5300, a VNX5600, the XtremeIO and the NS480 storage arrays at two different datacenter locations. I perform daily storage analysis on the VMAX and DMX to ensure an even I/O workload and prevent any performance discrepancies. I performed Fabric Switch migration from earlier Brocade Switch models to new DCS Brocade Director Switches. Perform LUN provisioning and data architect for the different Hosts environments (Linux and ESX) on a weekly basis. Plan and perform Disaster Recovery at Target datacenter. Also, the administration and configuration of the VMAX at Hawaii that was replicated to the VMAX at Florida via Recover Point software. Maintained a consistency copy between sites.

Sr. SAN/Storage Engineer Oct. 2010 – April 2012

Solutions Architect

Telefonica USA

Doral, FL

I was responsible for the day to day administration of the EMC DMX-4 storage array in an AIX, Windows, and ESX environment. I performed data migration of the EMC VMAX storage array from PR to the DMX-4 at Miami. I was also responsible for data replication (SRDF/A) from the EMC DMX4 at Miami to the EMC DMX4 at Brazil. I created VSAN’s and zoning on the Cisco MDS 9513. Also, LUN provisioning and data architect for the different hosts environments.

SAN/Storage Engineer Dec. 2006- Oct. 2010

Kaplan University

Fort Lauderdale, FL

Responsible for the day to day administration of the EMC DMX-3 and Cisco Switches under a SAN environment running Windows SQL Server (Cluster Environment). Utilizing EMC Control Center 5.2 SP5 to manage, monitor, and administer the SAN. Also, responsible for the provisioning and design of the EMC CX500, CX700, CX3-40, CX3-80 and DELL disk subsystems attached to Windows SQL clusters (over 110TB). I was responsible for the Data Recovery site utilizing EMC Recoverpoint appliance software tool. I prepared data layouts for the Exchange 2007 and SQL server projects. Maintain HBA firmware and BIOS updated. I was responsible for the performance analysis of all storage arrays.

Computer Forensic Analyst Sept. 2006- Nov. 2006

Berenfeld, Spritzer, Shechter & Sheer

CPA Firm

Sunrise, FL

Responsible for investigative and data analysis on desktop computers (data mining) utilizing forensic software for high profile law cases. I prepared the final results to deliver to the investigating lawyers on binders and CD’s.

Regional Technical Specialist Level II June 2003- March 2006

EMC Corporation, Latin America Division

Coral Gables, FL

I was responsible for the installation, configurations, and implementations of EMC Symmetrix and DMX equipment. In addition, the analysis, customization, maintenance and technical support of the equipment and system software throughout Latin America for the different Host environments (Mainframe, AS400, UNIX, Windows, and UNISYS). EMC certified instructor/trainer for the technical staff in Latin America and EMC business partners. I was a Configuration specialist responsible for the education of the technical staff in Latin America. I acted as the Regional Technical Manager in many occasions to resolve technical issues throughout Latin America.

Assisted Solutions Architect in design of large enterprise SAN’s.

Experience with Data Migration & Data Consolidation

Experience in SAN Performance analysis and tuning

Regional Technical Specialist June 2000- June 2003

EMC Corporation, Latin America Division

Coral Gables, FL

I was responsible for the configurations and installations of the Symmetrix 5.0 and 5.5 storage devices at different customer sites throughout Latin America. I assisted in many Symmetrix Data Migrations in Mexico, Puerto Rico, and Argentina. I performed many Symmetrix Remote Data Facility (SRDF) migrations in Venezuela, Peru, Mexico, and Colombia. Assisted CE’s in Latin America to resolve day to day technical issues and acted as a liaison between Latin America and Product Support Engineers at EMC headquarters.

Sr. Customer Service Engineer Oct.1993- June 2000

EMC Corporation

New York, N.Y.

I was responsible for the installation, configuration, and maintenance for the Symmetrix 3.0, 4.0 and 4.8. Account responsibilities at different customer sites such as Smith Barney, Morgan Stanley, AT&T, Citibank, Depository Trust Company, Merrill Lynch and Empire Blue Cross. Assisted with training to Associates CE’s at technical seminars in New York City and also was involved with the Y2K project to alleviate customer concerns.

Customer Service Engineer Oct.1992- Jan. 1993

EMC Corporation

New York, N.Y

I was responsible for the installations of AS400 storage devices such as the Harmonix and SL9600, also the installation of the Voyager Tape Drive. Installed and maintained the Symmetrix 2.0 and 2.5 storage devices.

Customer Service Engineer April 1985- Oct.1992

Storage Technology Corporation

New York, N.Y.

I was a Field engineer responsible for account management at companies such as ADP, Citibank, Morgan Stanley and Chase Bank. Also responsible for the installations and troubleshooting of 8880/8890 DASD equipment, high end impact and laser printers. Also, maintained Tape Drive System and Tape Library Systems.

Bench Technician Aug. 1984-April 1985

Storage Technology Corporation

Ponce, P.R.

I was an electronic technician, responsible for testing 8880 and 8890 Direct Access Storage Device Systems.


Ponce High School

Ponce P.R.

Ponce Technical Institute

Ponce Puerto Rico

Associates in Electronics

Hunter College

New York, N.Y

Computer Science


EMC KnowledgeLink Classes:

PowerPath Foundations

PowerPath 4.0 Volume Manager

PowerPath UNIX v4.2 Differences Impact Module

SAN Foundations - IMPACT

SRDF Foundations – IMPACT

EMC ControlCenter StorageScope

ControlCenter Foundations

ControlCenter Install and Upgrade

ControlCenter Architecture

ECC 5.1 - SAN Manager

ECC 5.1 - ARM Storage Provisioning Services

ECC 5.1 - StorageScope

ECC 5.1 - Symmetrix Manager & SRDF/TimeFinder Manager

ECC Performance Products Update - Workload Analyzer Symm Optimizer & DB Tuner

SRDF/Asynchronous Overview

SRDF A Multi-Session Architecture and Installation

DS-32B2: Connectrix Switches

McData 2Gb & Connectrix Manager 6.0

Cisco MDS 9506-9509 Switch Differences

Getting Started with EMC ControlCenter

Symmetrix 3-5 Series Architectural Overview

Symmetrix Host Connectivity Foundations

Symmetrix DMX-2 Functionality

Symmetrix Foundations

Symmetrix Fundamentals

Symmetrix Enginuity Code 5670, 5671, 5771

Enginuity 5670 - DMX3000

Clariion CX Series Architectural Overview

Clariion Foundations

Clariion Fundamentals

Information LifeCycle Management

TimeFinder/SRDF Concepts

TimeFinder and SRDf Concepts and Commands Overview

TimeFinder Foundations

TimeFinder Continuance - BCV

Connectrix Fundamentals

Connectrix Manager 8.x

MVS Concepts

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