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Desktop Support Engineer

Laurel, Maryland, United States
September 11, 2018

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***** ********* *** ***#****, college park, Maryland 20740 225-***-****


Effective project leader and problem-solver with advanced programming skills and a hardworking mentality.

Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role

with a growing team.

Technically certified in several networking Expert in PowerPoint, strong in Excel

platforms Excellent written and oral communication skills

Extensive experience with legacy hardware and Ability to communicate upward, downward, and

software across the organization

Willing to work on long-term and complicated Experience on major projects a plus

projects Experience in Vision

Constantly learning new and important networking billing, oral communication, hardware, functional,

information Insurance, leadership, Mac, Director, MS Excel,

Exceptional ability to translate complicated Excel, PowerPoint, network administration,

information to a format user can understand network, networking, payroll, personnel, SAS,

Excellent at developing the necessary reports that desktop support, Telephone, Troubleshooting,

go with network administration Vision, Excellent written

PC/Mac SAS and MS Excel proficiency


Service Technician, 01/2016 to 12/2017

AplianceTec Certified Factory Whirlpool Company – Rochester, New York

Perform Troubleshooting and maintenance support on all major Whirlpool home appliance product and

providing customers with the proper education on product usage.

Streamlined repair processes to ensure minimal downtime.

Developed maintenance schedules for all relevant equipment.

Facilitated maintenance team training procedures in alignment with company standards.

Quality Assurance Engineer II, 06/2015 to 12/2016

Samsung Electronics of America – Ridgefield, NJ

Collaborated with other cross-functional teams to complete milestone projects and determine test

infrastructure based on carrier's requirements and network conditions.

Researched and updated all required materials needed for firm and partners.

Copied, logged and scanned supporting documentation.

Initiated two key partnerships which resulted in 54% revenue growth.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Commissions' Receivable Analyst/Desktop Support Technician/Network Administrator, 01/2015 to


Confie Insurance Group Holdings – Baton Rouge, LA

Provided tier I desktop support to account staff and leadership.

Supported Chief Operating Officer with daily operational functions.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Validated schematic designs working alongside hardware engineers.

Accounts Supervisor, 01/2014 to 01/2015

Help at Home Inc – Gainesville, GA

Managed schedule for all medical personnel and processed payroll and billing.

Fiber Optic Network Engineer, 01/2018 to Current

Verizon Communications Inc – Basking Ridge, NJ

Verified data integrity and accuracy.

Developed new process for employee evaluation which resulted in marked performance improvements.

Created and built firmware to test associate hardware.

Copied, logged and scanned supporting documentation.

Supported Chief Operating Officer with daily operational functions.

Performed initial client assessment and analysis to begin research process.


BS: Health Administration and Computer Engineering, 2011

The Ohio University - Athens, Ohio

August 2016 Certified Cisco Network Administrator Baton Rouge Community College Baton Rouge, LA

August 2016 Security+ Baton Rouge Community College Baton Rouge, LA May 2016 Computer Network

Engineering, Specialty in Network Pro Baton Rouge Community College Baton Rouge, LA.


REFERENCES Edna Kepper Help At Home Inc. = RN, BSN Clinical Regional Manager


a119 Lakeya Smith Confie Insurance Group Holding = Account Director for Commission team Telephone #

225-***-**** Todd Fiedling : Field Service Manager for Samsung Electric of America Telephone#

225-***-**** Jeff Miceli : President of Appliance Tec Certified Whirlpool Factory Service Telephone:


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