SERGIO E. SANCHEZ

SUMMARY

•MCP, MCSE & Linux UNIX Certified Professional with 20 years of extensive experience as a System Administrator.

•Experience in Windows OS, Apple OSX, iOS, Android, Linux and Linux variants Virtual Systems.

•Experience in deploying, managing, installing, and updating DNS servers, DC servers, AD servers, with experience from Windows 2000 to 2012

•Experience in deploying, managing, installing, and updating Microsoft Exchange servers, Linux base servers

•Experience in deploying, managing, installing, and updating virtual environments, using VMWare, vSphere, Centos.

•Designed disaster recovery plan and ensured network security.

•Designed and oversaw network architecture. Juniper, Netapp, Sisco and responsible for all systems upgrades, troubleshooting and repair.

•Provided Level II and Level III help desk support to over 700 users

•Network and database administration and configuration.

PROFESSIONAL EXPERIENCE

Intelligent Transportation Systems Coordinator March 2018 - Present

Albany, NY

Capital District Transit Authority

•Serve as lead staff person responsible for the maintenance and administration of ITS technologies on-board each vehicle, including mobile gateway routers and modems, fareboxes, mobile radios and antennas, onboard computers, mobile data terminals, GPS antennas, camera systems, automated vehicle announcement systems, automatic passenger counting systems, door contacts, vehicle odometer integration, infotainment systems and destination signs.

•Serve as lead staff person responsible for the maintenance and administration of ITS technologies at stops, shelters, transit centers, and other key locations. These include real time passenger information displays, traffic signal priority equipment, queue jump equipment, cameras, passenger kiosks, ticket vending machines, and on-street Wi-Fi.

•Manage projects for new ITS technologies and implementations and major upgrades to existing ITS technologies. Manage process improvement activities.

•Deploy updates, patches, and upgrades; administer warranties, expedite support/problem resolution and manage daily unscheduled and scheduled maintenance work orders for ITS components. Provide technical support, reporting, hardware/software configuration and maintenance, information security compliance and training as necessary.

•Manage the monitoring, programming and maintenance of traffic signal priority and queue jump equipment.

•Mange new and emerging projects that may require alternative technologies such as RFID and other location aware devices.

•Manage the ITS foremen in the maintenance department to coordinate vehicle equipment repairs. Using the maintenance management system, develop work templates and reporting mechanisms to administer work activities of the ITS technicians.

•Oversee the daily management and execution of scheduled and unscheduled ITS work orders including road calls and campaigns. This includes daily monitoring of report logs and other diagnostic tools for meeting preventive maintenance reporting goals.

•Perform data analysis tasks in the context of reporting on performance and availability of ITS systems. Take ownership of certain key performance indicators with goals of continuous improvement.

• Manage ITS infrastructure business continuity/disaster recovery requirements. This includes following CDTA information security policies, risk assessments, testing and restore procedures.

•Manage ITS Maintenance Strategic Plan for meeting organizational goals and objectives through future upgrades, system enhancements and other new technologies.

•Manage and maintain documentation of ITS infrastructure, applications and procedures.

•Perform other technical duties on an as needed basis to support the requirements of the IT department, including application support and development, help desk requests, upgrades, maintenance contract renewals, and data integrity tasks, among others.

Senior Lead Genius Sept 2016 - March 2018

Albany, NY

Apple Computer Inc.

Manage genius team for Apple at Albany, Syracuse, Rochester and Buffalo locations. (140 employees.)

Responsible for scheduling, control and management of the technical team.

Connect with users and customers about their interaction with the technical team.

Interact with users and customers of all types of Apple equipment.

Responsible for the communication between management team and technical team.

Resolve high level user issues with Apple software and hardware.

Training and tutor new geniuses.

Advise and recommend solutions for hardware and software.

Repair customer’s relationships with the brand.

Systems Administrator and QA Executive Manager Nov. 2001 – Sept. 2016

Albany, NY

Vicarious Visions, (Acquired by Activision-Blizzard Inc. in 2005)

Managed all company information systems, communications and security technologies.

Fluent in Windows OS, Apple OSX, iOS, Android, Linux and Linux variants Virtual Systems.

Designed and oversaw network architecture. Juniper, Netapp, Sisco.

Responsible for all systems upgrades, troubleshooting and repair.

Designed disaster recovery plan and ensured network security.

Oversaw acquisition of new technology assets, research new products and advise senior management.

Maintained internal company website. Confluence, Jira.

Deployed, managed, installed, and updated DNS servers, DC servers, AD servers, with experience in Windows 2000 to 2012

Experience in creating GPO and deployment

Deployed, managed, installed, and updated Microsoft Exchange servers and Linux based servers.

Installed, managed, and updated virtual environments, using VMWare, vSphere, Centos.

Responsible for the quality and control of final products.

Responsible for internal and external communications within the company offices around the world. LiveSize, Cisco presence, Polycom.

Specialization on videogames, specific developer’s systems, software and tools. Perforce, Adobe products, Autodesk products.

Experience in cyber security with testing environments with Kali.

Associate Systems Engineer Jan. 2000 – Nov. 2001

New York, NY

Philip Morris USA

Provided Level II and Level III help desk support to over 700 user

Network and database administration and configuration.

Installations and upgrades. Windows 2000 roll-out.

Remote access administration and troubleshooting.

Supported hand-held devices, laptops, desktops and workstations.

SKILLS

Programing languages: C, C++, Java, Java Script, HTML5, Python, Pearl.

CERTIFICATIONS

Apple Technical Certification.

Apple Genius Training Certification.

Linux UNIX Certified Professional.

Microsoft Certified Systems Engineer

Microsoft Certified Professional (MCP # 2115406)

A+ Certified (A+ #E66DTT3066)

IBM Certified Technician, HP Certified Technician

Lexmark Certified Technician

Several Certifications for management and communication by The Dale Carnegie Institute.

EDUCATION

Columbia University, New York, NY

Computer Science Technology and Applications Program Master Degree 2001

University of Mexico, Mexico City

Licenciatura en Ciencias Biomédicas y Quirúrgicas. (Medical degree General surgeon)

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