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Customer Service Representative

Location:
El Paso, Texas, United States
Salary:
12/hr
Posted:
September 11, 2018

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Resume:

CHANTEL CUEVAS

**** ******** **. ** ****, TX, 799**-***-*** 3952 ac60m2@r.postjobfree.com

WORK EXPERIENCE

EMPIRE TODAY, EL PASO, TX

Customer Service Representative, Jan 2013 – May 2013

Set up appointments and dispatch for home furnishings estimates.

Provided credit checks to see if customers qualified for financing. Also set up payment plans for new customers that required a deposit as well as for existing customers.

Assist customers by providing information and resolving their complaints.

Processed payments via credit card and/or checking accounts.

CHARLOTTE RUSSE, EL PASO, TX

Cashier, Oct 2013 – Jan 2014

Received payments by cash, credit cards, check, or automatic debits.

Issued receipts, refunds, credits, or change due to customers.

Assisted customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishment.

Process merchandise returns and exchanges.

Stock shelves, and mark prices on shelves items.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Assist with duties in other areas of the store, such as monitoring fitting rooms or helping customers find the right size in clothing and shoes.

XEROX, EL PASO, TX

Customer Service Agent, Aug 2014 – Jan 2015

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that the appropriate changes were made to resolve customers’ problems.

Took and processed payments/payment plans for new and existing customers via Checking account or credit card.

Transferred service for customers as well as set up new service for new customers moving into the area.

Determine charges for services requested, collect deposits or payments, or arrange billing.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

LABORMAX STAFFING, EL PASO, TX

Secretary, Mar 2015 – Mar 2016

In charge of taking new hires to get vaccinated and give out equipment needed before they are allowed on job site.

Assisted project managers in setting up weekly meetings to discuss key projects and progress.

Operated office equipment such as fax machines, copiers, and phone systems, and use computer for spreadsheet and word processing.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

TENET HOSPITALS, EL PASO, TX

Medical Staff Secretary, Mar 2016 – Jan 2018

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Perform various clerical and administrative functions, such as ordering and maintain an inventory of supplies.

Assist Director and manager with preparing for meetings/order catering/making sure rooms are booked. Take notes for Department meetings and update in system.

Create and maintain over 20 different specialty call schedules for Emergency Dept.

Students coming in with affiliated schools to follow doctors in hospital go through me.

Operate office equipment and use computer for spreadsheet, word processing, database management, and other applications.

Locate and attach appropriate files to incoming correspondence requiring replies.

Conduct searches to find needed information, using such sources as the internet.

EDUCATION

CHAPIN HIGH SCHOOL, EL PASO, TX

High School Diploma, June 2009



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