Desktop / Server Support
Resume:
ERIC CRUZ
Bellingham, MA ******.****@*****.*** 857-***-****
linkedin.com/in/eric-cruz-bellingham-ma
DESKTOP / SERVER SUPPORT TECHNICIAN
Experienced IT Support Specialist with strong written and oral communication skills. Able to provide high level customer support and documentation. Team builder with creative problem solving skills to troubleshoot hardware, software, and network issues. Capable of providing support via phone, remote access, or in person. Have managed a staff of up to 20. Core IT technical skills include:
Networking
TCP / IP configuration
WLAN / LAN design
Router / Switch configuration
Operating Systems
Windows 10 through XP
Linux (RHEL, Ubuntu)
MS Server 2003 through 2016
Development
Visual Studio, SQL database
Hardware
Install, configure, troubleshoot / repair
PCs, printers / network appliances
Software
VMWare / Hyper-V virtualization
Active Directory, Exchange
configuration
ServiceNow, JIRA, SAP
MS Office Suite
EXPERIENCE
The TJX Companies Inc., Marlborough, MA 2016 - Present End User Services - Store Support Level 2
Provide server and application maintenance and troubleshooting.
Develop Knowledgebase for First Level support to increase first call resolution.
Provide remote support for servers and POS applications.
Develop and document best practices supporting new technologies.
Assist vendors and work to streamline support processes. Bose Corporation, Westborough, MA / Remote 2013 – 2016 Product / Technical Support Specialist - Tier III
Delivered customer service and support for end users, installers and retailers.
Responsible for Technical Support and training for Tier I & II representatives.
Troubleshot Network and OS configuration.
Designed and configured wireless networks.
Supported Alpha and Beta testing of new software. EDUCATION
Associate of Applied Science (A.A.S.), Information Technology / Computer Network Systems ITT Technical Institute, Norwood, MA
CERTIFICATIONS
CompTIA A+ CompTIA Network+ Lean Six Sigma White Belt
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