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Manager Technical Writer

Location:
St. Clair Shores, Michigan, United States
Posted:
September 11, 2018

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Resume:

John C. Demers

***** **. ***** ***** 586-***-**** (H)

St. Clair Shores, MI 48081 586-***-**** (C)

ac60hr@r.postjobfree.com

EXPERIENCE SUMMARY

I am a passionate Learning & Development Professional specializing in Adult Learning, Organizational Development and Instructional System Design, Implementation and Technical Writing. I possess an established track record in the creation of world class training products, services and solutions for the automotive, aerospace, military, plastics and software industries in union and non-union global environments, where “Knowledgeable people with the correct skills make the difference in performance.” I am experienced and proficient in all areas related to performance and process improvement through the application of skill-based assessment, knowledge gap analysis, and the development, implementation, assessment and tracking of internal and external training programs.

EMPLOYMENT HISTORY

Manager, IP Education Services June 2008 – January 2018

Thomson Reuters/Clarivate IP Management Services, A Division of Thomson Reuters, Bingham Farms, Michigan

Responsibilities:

•Introduced Instructional System Design standards for training content and material development.

•Managed the design, implementation, and subsequent revisions of the Thomson IP Manager Training Curriculum in accordance with the Functional Design Specification to support commercial release.

•Coordinated the activities and development of the Global IP Education Services Team, consisting of three US-based and one European Education Consultants, to ensure global standardization of training methodologies and trainer preparedness. Conducted annual train-the-trainer workshops, performance evaluations, and ATD certifications.

•Managed the deployment of a browser-based Learning Management System (LMS) to support the scheduling, delivery and financial tracking of instructor-led training and hosted eLearning.

•Managed the design, developed and deployment of the IPMaster, Thomson IP Manager, and Connected IP Payments eLearning Curriculums.

Achievements:

•Raised the IPES staff utilization by 53%, annual revenue from $174K to $1.5M, and the client satisfaction rating from 87% to 95.6% through the combination of staff development plans, adherence to quality standards, and realistic goals.

•Developed and launched the IP industry’s first Docketing Certification eLearning Program.

•Reorganized curriculum into a modular format to foster flexibility and adaptation in role-based learning.

New Business Development Specialist /Training & Development May 2005 - June 2008

Burtek Incorporated, Chesterfield Twp, Michigan

Responsibilities:

•Researched, and assembled proposals for a variety of high level, sophisticated national defense programs for the Department of the Army, Department of the Navy, and the U.S. Department of Homeland Security.

•Additional efforts also included the creation of corporate brochures, presentations and media materials.

•Developed and implemented the Mobile Radiation Portal Monitor Unit End-User Training Program for the U. S. Customs and Department of Homeland Security.

Achievements:

•Successful contract awards contributed to raising corporate earnings from $68M to $120M.

Manager, Global Training & Development Sep 2002 - May 2005

Husky Injection Molding Systems, Inc., Novi, Michigan

Responsibilities:

•Designed and managed the development efforts of several highly sophisticated User, Maintenance/Repair and Diagnostics Technical Training Manuals for plastic injection molding machines.

•Introduced Instructional System Design standards for training material development.

•Proposed, quoted and negotiated custom training programs for onsite customer training.

•Performed customer capability/production proficiency assessments and training analysis.

•Coordinated the Global Training Team (Americas, Europe, and Asia Pacific) to ensure global standardization of training methodologies and trainer preparedness. Conducted annual train-the-trainer workshops, trainer performance evaluations and certifications.

•Maintained the Training Schedule and assignments for five (full-time) and four (part-time) trainers in Detroit, Chicago, Atlanta, Boston and Los Angeles.

Achievements:

•Led the development and implementation of a new modularized, graphics-based customer training curriculum and web-based corporate Service Technician Training & Certification Program in 2003.

•Performed an internal capability assessment and presented a business plan for the creation of a Corporate University to address personnel skills development, retention, and organizational/succession management.

•Assisted customers securing over $200K in Federal and State Job Training Grants.

•Generated combined training revenues of $500K, $876K and $1.3M for FY2003, FY2004, and FY2005 respectively.

Manager, Training & Documentation April 2000 - Sep 2002

ABB Robotics Body-In-White, A Division of ABB Inc., Auburn Hills, Michigan

Responsibilities:

•Developed course materials and job aids for automated production equipment, robots and material handling equipment.

•Proposed, quoted and negotiated custom training programs for onsite customer training.

•Performed customer capability, safety, hydraulics, electrical and pneumatics skill set proficiency assessments and training analysis to ensure training met learning objectives.

Achievements:

•Generated training revenues of $356K, $410K and $487K for FY2000, FY2001, and FY2002 respectively.

•Reduced classroom training time by 50% with the introduction of practical/simulated setup and maintenance lab exercises to assess knowledge transfer and diagnostic/troubleshooting capabilities.

Instructional System Designer/Education and Training Manager Nov 1995 - April 2000

Structural Dynamics Research Corporation, C3P Ford Program Office, Dearborn, MI

Responsibilities:

•Project management for all training development and implementation activities at Ford Motor Company and their Tier I & II suppliers.

•Assignment of project workloads, resource allocations, delivery schedules, performance evaluations, trainer certification, and development of instructional materials and online interactive training content for automotive designers/engineers.

Achievements:

•Performed customer training needs analysis and worked with a team of Instructional System Designers to develop a global, multi-level, training program for a new, single-platform, engineering/product information management.

•Developed and implemented design lab exercises and a Performance-Based Assessment (PBA) tool to ensure learning objectives were met.

•Developed and introduced a web-based “Tips and Techniques” training tool to resolve software application issues with real world design solutions utilizing MS FrontPage and Macromedia.

Technical Publications Manager Aug 1991 - Nov 1995

VSE INC., Sterling Heights, Michigan

Responsibilities:

•Project management, planning and development activities pertaining to technical manual development/updates for tracked and wheeled vehicles for the U.S. Army, Marine Corp, & Navy.

•Managed the daily technical manual production activities of 15 technical writers and four illustrators in accordance with applicable military specifications.

•Facilitated/Participated in Start of Work (SOW), Validation/Verification (VAL/VER), Standards Review and Material Acceptance meetings with U.S. Military and Civilian Personnel.

•Met or exceeded quality, material acceptance and financial goals on all projects.

Lead Technical Writer/Editor Oct 1988 - Aug 1991

XMCO INC., Sterling Heights, Michigan

Responsibilities:

•Researched and developed maintenance and operator technical manuals for multiple tactical vehicles in the U.S. Army Tank Automotive Command arsenal.

•Facilitated/Participated in Start of Work (SOW), Validation/Verification (VAL/VER), Standards Review and Material Acceptance meetings with U.S. Military and Civilian Personnel.

Contract Technical Writer Jun 1988 - Oct 1988

Butler Services Inc., General Electric Aircraft Engine Division, Cincinnati, OH

Responsibilities:

•Researched and developed maintenance procedures for turbine aircraft engines used onboard F16 Falcon and F18 Hornet Fighter Jets.

Contract Technical Writer/Logistics Engineer Jan 1988 - Jun 1988

BMY INC., A Division of HARSCO, York, PA

Responsibilities:

•Reviewed engineering drawings, Engineering Change Proposals (ECP), Change Requests and other technical documentation to identify maintenance/supply support requirements.

•Researched and developed task analysis/ maintenance procedures for the M88A1E1 Recovery Vehicle and M1/M60HAB Heavy Assault Bridge Launcher.

•Served as the Onsite Contractor Documentation Technical Liaison for the U.S. Army Validation/Verification (VAL/VER) and Physical Teardown/Logistics Demonstrations (PT/LD) at Aberdeen Proving Grounds, Maryland.

Vehicle Engineer/Reliability Engineering Assistant Sep 1985 - Jan 1988

General Dynamics Land Systems Division, Sterling Heights, MI

Responsibilities:

•Collected test data on the activities, component failures and subsequent maintenance actions of 325 monitored M1/M1A1 vehicles in Europe and United States.

•Prepared Sample Data Collection (SDC) Quarterly Reports summarizing this data and identified the "Top 20" component failures.

Lead Technical Data Writer/Editor May 1980 - Sep 1985

General Dynamics Land Systems, Sterling Heights, MI and Chrysler Defense, Inc., Centerline, MI

Responsibilities:

•Researched and developed maintenance procedures for the M1/M1A1 Abrams Main Battle Tank in accordance with applicable MIL Standards and Logistic Support Analysis Record (LSAR) database.

•Attended U.S. Army Red Team Reviews, and served as Onsite Documentation Technical Liaison for the U.S. Army Validation/Verification (VAL/VER) and Physical Teardown/Logistics Demonstrations (PT/LD) at Aberdeen Proving Grounds, MD, Ft. Knox, KY and Ft Hood, TX.

EDUCATION

Stafford University May 1993

London, Staffordshire, Great Britain

Bachelor of Arts, Human Resource Management (Learning & Development)

GPA: 3.88

Michigan Technological University May 1980

Houghton, MI

Bachelor of Arts, Scientific and Technical Communications/Mechanical Engineering Technology

COMPUTER HARDWARE/SOFTWARE

Microsoft Office, Microsoft FrontPage, Articulate Storyline, Adobe Captivate, Adobe Illustrator, Photoshop, Adobe PageMaker, Paint Shop Pro, Version 7, Master Series I-DEAS Engineering/Design, Metaphase Product Information software, KeneXa Trainer12 (eLearning Authoring), KeneXa and Docebo Learning Management Systems

PROFESSIONAL AFFILIATIONS/CERTIFICATIONS:

The Association for Talent Development (ATD, formerly ASTD), Certified Corporate University Specialist (IQPC), International Society of Technical Communicators (STC), Society of Logistic Engineers (SOLE), Society of Plastic Engineers (SPE), Certified First Aid Responder – CPR, AED Provider, Airway Mgt. & O2 Therapy, Heart Saver A (Rescue 7)

REFERENCES AVAILABLE UPON REQUEST



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